Atomic Data
Professional Services Engineer II
Atomic Data, Minneapolis, Minnesota, United States, 55400
Professional Services Engineer IIDepartment:
Professional Services EngineeringReports to:
Manager of Professional ServicesDepartment Growth Path:
Professional Services Engineer IIIJob Summary
The Professional Services Engineer II is responsible for maintaining on-premises and cloud applications, servers, storage, and network equipment for all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and OS configurations. This individual is skilled at high-level root-cause analysis, able to work with minimal supervision and possess the ability to support infrastructure across a variety of technologies.Essential Functions
Design, configure, deploy, and maintain applications, servers, storage, and network solutions, both on-premises and in the cloud.Perform troubleshooting, performance tuning and capacity planning.Function as an escalation point for Client Services and Network Operations Center team providing support and resolution for Level I and Level II trouble tickets.Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.Create and update internal documentation.Effectively communicate with both technical staff and end-users, providing exceptional client service.Research and evaluate new hardware and software solutions.Identify viable solutions to complex problems in a timely manner.Development of scripts for use with automation, installation, configuration, and analysis.Qualifications
Bachelor’s degree or equivalent combination of education and experience in engineering, mathematics, or computer science. ITaaS experience preferred.Proficiency in:VMware and Microsoft virtualization solutionsSAN, NAS and backup vendor technology (NetApp, Nimble, Pure Storage, etc.)Server OS management and deployment skillsMicrosoft Exchange (OnPrem and/or O365)Microsoft Active DirectoryDNS, DHCP, SMTP, firewalls and load balancingSystems monitoring software such as Logic MonitorDemonstrable and advanced proficiency in systems administration or systems engineering.Certifications in Cisco, VMware, AWS, Azure preferred.Strong hardware and software troubleshooting skills.Flexibility to support 24/7 operations.Reliable transportation to travel to and from Atomic Data facilities and client sites as needed.
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Professional Services EngineeringReports to:
Manager of Professional ServicesDepartment Growth Path:
Professional Services Engineer IIIJob Summary
The Professional Services Engineer II is responsible for maintaining on-premises and cloud applications, servers, storage, and network equipment for all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and OS configurations. This individual is skilled at high-level root-cause analysis, able to work with minimal supervision and possess the ability to support infrastructure across a variety of technologies.Essential Functions
Design, configure, deploy, and maintain applications, servers, storage, and network solutions, both on-premises and in the cloud.Perform troubleshooting, performance tuning and capacity planning.Function as an escalation point for Client Services and Network Operations Center team providing support and resolution for Level I and Level II trouble tickets.Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.Create and update internal documentation.Effectively communicate with both technical staff and end-users, providing exceptional client service.Research and evaluate new hardware and software solutions.Identify viable solutions to complex problems in a timely manner.Development of scripts for use with automation, installation, configuration, and analysis.Qualifications
Bachelor’s degree or equivalent combination of education and experience in engineering, mathematics, or computer science. ITaaS experience preferred.Proficiency in:VMware and Microsoft virtualization solutionsSAN, NAS and backup vendor technology (NetApp, Nimble, Pure Storage, etc.)Server OS management and deployment skillsMicrosoft Exchange (OnPrem and/or O365)Microsoft Active DirectoryDNS, DHCP, SMTP, firewalls and load balancingSystems monitoring software such as Logic MonitorDemonstrable and advanced proficiency in systems administration or systems engineering.Certifications in Cisco, VMware, AWS, Azure preferred.Strong hardware and software troubleshooting skills.Flexibility to support 24/7 operations.Reliable transportation to travel to and from Atomic Data facilities and client sites as needed.
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