Intake Coordinator - Takoma DC

Job Description - Intake Coordinator - Takoma DC (240002HA)Job DescriptionIntake Coordinator - Takoma DC - (240002HA)DescriptionThis position is responsible for providing administrative leadership to clinical staff and conducting high volume psychosocial and psychiatric services to children in a comprehensive community and hospital-based outpatient mental health clinic. Responsible for obtaining pertinent information through intake on the telephone for new patient appointments and making the appropriate assignment in the multiple specialty clinics including Mood Disorders, Neuropsychological testing, Infant and Toddler, Eating Disorder, OCD/Tourette's, Anxiety, and ADHD.QualificationsMinimum Work Experience4 years related experience (Required)Previous experience in mental health intake (Required)Required Skills/KnowledgeExcellent customer service skills.Experience in healthcare setting preferred and computer knowledge necessary.Excellent verbal, interpersonal, and telephone skills required.Knowledge of medical terminology and CPT-4/ICD-9 coding preferred.Detail-oriented, organized individual with demonstrated ability to prioritize, problem-solve, and follow through.Working knowledge of mental health third-party payers, eligibility requirements, and ability to discuss medical and mental health benefits.Ability to make appropriate new patient assignments to clinician based on specialty clinic and/or refer to other medical health services both at Children’s Hospital and other community mental health resources.Knowledge of computer database entry.Knowledge of charge entry and/or front desk operations.Functional AccountabilitiesInsurance AuthorizationVerify insurance eligibility for anticipated services using any verification system (EVS, Envoy, MAMSI On-line, DIV A, ACEDS) and/or call insurance companies as appropriate.Coordinate patients, physicians, and insurance companies to fulfill authorization requirements, facilitate document submission, and communicate outcomes.Obtain authorization from insurance companies as appropriate; document authorization in Account Notes and appropriate fields.Obtain required clinical and financial information by conducting telephone intake; mail packet of information to families after initial phone intake; enter intake information into database.Greet patient, parent, and staff in a courteous and consumer-oriented manner; complete computer-aided, online registration screen with parent/guardian via telephone or in person; schedule patient for appointment with physician, nurse, or technical personnel using the online scheduling system.Discuss co-payment or payment-in-full requirements.Appropriately triage treatment needs based on department guidelines.Refer requests to other medical, mental health services both at Children’s National Medical Center and other community mental health resources when appropriate based on departmental guidelines.Assign cases to intake staff by clinical specialty after receipt of packets.Monitor wait list and assignment of cases to clinicians.Peer and Staff TrainingProvide expertise to peers throughout the institution regarding protocols governing their specific department.Train COR staff on insurance, registration, and scheduling requirements for the patients in their department.Provide input to manager about the registration errors for ongoing training purposes.SafetySpeak up when team members appear to exhibit unsafe behavior or performance.Continuously validate and verify information needed for decision making or documentation.Stop in the face of uncertainty and take time to resolve the situation.Demonstrate accurate, clear, and timely verbal and written communication.Actively promote safety for patients, families, visitors, and co-workers.Attend carefully to important details - practicing Stop, Think, Act, and Review in order to self-check behavior and performance.Organizational AccountabilitiesMonthly ReportsProvide data for calculation of monthly statistical reports of intake calls and scheduled appointments for management.Organizational Commitment/IdentificationPartner in the mission and uphold the core principles of the organization.Committed to diversity and recognizes the value of cultural ethnic differences.Demonstrate personal and professional integrity.Maintain confidentiality at all times.Customer ServiceAnticipate and respond to customer needs; follow up until needs are met.Teamwork/CommunicationDemonstrate collaborative and respectful behavior.Partner with all team members to achieve goals.Receptive to others’ ideas and opinions.Performance Improvement/Problem-solvingContribute to a positive work environment.Demonstrate flexibility and willingness to change.Identify opportunities to improve clinical and administrative processes.Make appropriate decisions, using sound judgment.Use resources efficiently.Search for less costly ways of doing things.Primary Location

District of Columbia - WashingtonWork Locations

Takoma Theatre, 6833 4th Street NW, Washington 20012Job

Administrative Support / Customer ServiceOrganization

AmbulatoryPosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 8:30 am - 5 pmJob Posting

Sep 5, 2024, 6:17:17 PMFull-Time Salary Range

44033.6 - 88088Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession, or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees, and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.

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