Beazley Group
Claims Manager - Employment Practices Liability
Beazley Group, West Hartford, Connecticut, United States,
Job Title:
Claims Manager - EPLDivision:
Group ClaimsReports To:
As per Beazley's organisation chartKey Relationships:
Claims staff, underwriters, insureds, brokers and service providersJob Summary:
To help achieve the Beazley vision of being the highest performing specialist insurer through the proactive management of claims, at the individual and portfolio level, to optimise spend and achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.Responsibilities
Individual Claims LeadershipManage individual claims on a proactive basis from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.Adhere at all times to Beazley's Claims Reserving Philosophy and Standards.Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.Understand and implement Beazley's Conduct Risk Policy.Claims Portfolio ManagementManage a claims portfolio to optimise performance including the review of individual claims within the portfolio on a regular basis and ensuring reserves and claims records are maintained in a timely manner as required by Beazley's claims controls and standards.Identify issues and trends in the portfolio, consult management/peers if required, and take appropriate and/or corrective action.Communicate any material claims to Reinsurance and Finance as set out by the applicable claims authority, claims protocols, and procedures.Work with Reinsurance to effect claims recoveries.Working with UnderwritersDevelop an understanding of marketing and underwriting strategies for the respective business area.Contribute to business development and renewal opportunities through attending client meetings to provide inputs regarding the Beazley claims philosophy and claims handling approach.Provide input to underwriters on review of potential or existing insured's claims experience.Identify claims trends and developments and communicate their potential impact on the book.Identify wordings issues and suggest policy wording improvements.Authority & Minimum Standards ObservanceOperate within approved claims authorities at all times.Maintain thorough knowledge of industry regulations and minimum standards.Ensure compliance with the regulations and Beazley's claims control standards and protocols.Third Party ManagementAdhere to Beazley's procedures for the selection and retention of 3rd party professionals and manage relationships to the benefit of Beazley.Hold overall ownership and accountability for delegated relationships as needed including appropriately managing escalation of items from delegated partners.Review TPA performance data consistency with claims service requirements, claims best practices, and financial goals on a periodic basis.Conduct file reviews or audits as required, and resolve any issues identified.Provide feedback on a regular and proactive basis regarding the claim actions undertaken by the Third-Party Administrator (TPA).Propose strategies for future claims handling, review case reserve adequacy, and ensure the TPA remains focused on claim finalisation.Broker and Insured RelationsWork proactively to develop and manage strong relations with key brokers and insureds.Promote the Beazley brand of excellence and professionalism in client service.OperationalEnsure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.Support the Claims Business Management Team and Claims Solutions Team to identify and implement business performance improvement opportunities.Assist claims management and peers to develop, mentor and empower junior staff.Ensure junior staff in the business unit have the knowledge and skills necessary to perform effectively in their given roles and responsibilities and increase their versatility for the broader Beazley business.Serve as a positive role model for junior staff.Conflicts of InterestAdhere to Beazley's Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.Education and QualificationsGraduate CalibreAdjuster license(s) may be required as part of your job responsibilities. If required, those licenses must be obtained within the first 90 days of your employment and in accordance with an individual licensing plan established by Beazley Compliance and your Manager.Skills and AbilitiesAnalytical skills: Problem solving, Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-makingWork management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focusInterpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listeningKnowledge and ExperienceLegal training or past claims experience establishing liability and/or settlement resolutions.Functional knowledge & understanding: Claims management process, US/RoW Insurance market, US/RoW legal and regulatory environment, Alternative resolution approachesAptitude and DispositionOutcome focussed, self-motivated, flexible and enthusiasticProfessional approach to successfully interact with senior management/ colleagues/ external suppliersDiplomaticCompetenciesProblem-solvingDecisivenessCustomer-focusedInfluencing othersAttention to detailTeam workSelf-starterAnalytical thinkingManaging resources effectivelyTechnical competency and expertise
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Claims Manager - EPLDivision:
Group ClaimsReports To:
As per Beazley's organisation chartKey Relationships:
Claims staff, underwriters, insureds, brokers and service providersJob Summary:
To help achieve the Beazley vision of being the highest performing specialist insurer through the proactive management of claims, at the individual and portfolio level, to optimise spend and achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.Responsibilities
Individual Claims LeadershipManage individual claims on a proactive basis from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.Adhere at all times to Beazley's Claims Reserving Philosophy and Standards.Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.Understand and implement Beazley's Conduct Risk Policy.Claims Portfolio ManagementManage a claims portfolio to optimise performance including the review of individual claims within the portfolio on a regular basis and ensuring reserves and claims records are maintained in a timely manner as required by Beazley's claims controls and standards.Identify issues and trends in the portfolio, consult management/peers if required, and take appropriate and/or corrective action.Communicate any material claims to Reinsurance and Finance as set out by the applicable claims authority, claims protocols, and procedures.Work with Reinsurance to effect claims recoveries.Working with UnderwritersDevelop an understanding of marketing and underwriting strategies for the respective business area.Contribute to business development and renewal opportunities through attending client meetings to provide inputs regarding the Beazley claims philosophy and claims handling approach.Provide input to underwriters on review of potential or existing insured's claims experience.Identify claims trends and developments and communicate their potential impact on the book.Identify wordings issues and suggest policy wording improvements.Authority & Minimum Standards ObservanceOperate within approved claims authorities at all times.Maintain thorough knowledge of industry regulations and minimum standards.Ensure compliance with the regulations and Beazley's claims control standards and protocols.Third Party ManagementAdhere to Beazley's procedures for the selection and retention of 3rd party professionals and manage relationships to the benefit of Beazley.Hold overall ownership and accountability for delegated relationships as needed including appropriately managing escalation of items from delegated partners.Review TPA performance data consistency with claims service requirements, claims best practices, and financial goals on a periodic basis.Conduct file reviews or audits as required, and resolve any issues identified.Provide feedback on a regular and proactive basis regarding the claim actions undertaken by the Third-Party Administrator (TPA).Propose strategies for future claims handling, review case reserve adequacy, and ensure the TPA remains focused on claim finalisation.Broker and Insured RelationsWork proactively to develop and manage strong relations with key brokers and insureds.Promote the Beazley brand of excellence and professionalism in client service.OperationalEnsure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.Support the Claims Business Management Team and Claims Solutions Team to identify and implement business performance improvement opportunities.Assist claims management and peers to develop, mentor and empower junior staff.Ensure junior staff in the business unit have the knowledge and skills necessary to perform effectively in their given roles and responsibilities and increase their versatility for the broader Beazley business.Serve as a positive role model for junior staff.Conflicts of InterestAdhere to Beazley's Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.Education and QualificationsGraduate CalibreAdjuster license(s) may be required as part of your job responsibilities. If required, those licenses must be obtained within the first 90 days of your employment and in accordance with an individual licensing plan established by Beazley Compliance and your Manager.Skills and AbilitiesAnalytical skills: Problem solving, Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-makingWork management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focusInterpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listeningKnowledge and ExperienceLegal training or past claims experience establishing liability and/or settlement resolutions.Functional knowledge & understanding: Claims management process, US/RoW Insurance market, US/RoW legal and regulatory environment, Alternative resolution approachesAptitude and DispositionOutcome focussed, self-motivated, flexible and enthusiasticProfessional approach to successfully interact with senior management/ colleagues/ external suppliersDiplomaticCompetenciesProblem-solvingDecisivenessCustomer-focusedInfluencing othersAttention to detailTeam workSelf-starterAnalytical thinkingManaging resources effectivelyTechnical competency and expertise
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