salesforce.com, inc.
Portfolio Lead/ Director, Customer Success Management - Public Sector FedCiv
salesforce.com, inc., Chicago, Illinois, United States, 60290
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success
Job DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Position DescriptionOur customers looking to get the most value out of Salesforce with an enterprise experience purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
We are looking for a leader to join our Federal Civilian Portfolio Account Success team. This role leads the strategy for Signature Success Plan fulfillment and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success and Platform Health strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, leadership, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.
ResponsibilitiesLead a team of Customer Success Managers, fostering high standards for value delivery and customer impactAddress and resolve customer blocking issues in collaboration with individual contributorsPartner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature within the EDU portfolioWork closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffingAlign customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as neededCollaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing trainingStay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leadersAs a Portfolio Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce LoyaltyAs a Portfolio Leader, be responsible for delivery metrics, ensuring consistent progress and resultsEnsure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.
Preferred Qualifications and SkillsPossess a minimum of 8+ years with direct experience in customer advisement and team management.Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.Showcase a proven track record in talent management, including recruitment, retention, and development.Familiarity with Salesforce's product offerings, services, and the larger Federal landscape.NOTE
:
This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office.
Our Investment In YouWorld-class enablement and on-demand training - check out Trailhead.com for a sneak peek!Exposure to executive thought leaders with a passion for living our valuesPath to promotion with accelerated leadership development programsWeekly 1:1 coaching with your leadershipFast Ramp mentorship programVolunteer OpportunitiesHave you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to
Forbes , we are #1 in
PEOPLE 's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.We have a public-facing website that explains our various benefits for:Health benefitsFinancial benefits and perksTime off and leave policiesParental benefitsPerks and discountsVisit https://www.salesforcebenefits.com/ for the full breakdown.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this
Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at
www.equality.com
and explore our company benefits at
www.salesforcebenefits.com
.Salesforce
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce
does not accept unsolicited headhunter and agency resumes.
Salesforce
will not pay any third-party agency or company that does not have a signed agreement with
Salesforce
.Salesforce welcomes all.For Washington D.C based roles, the base salary hiring range for this position is $157,900 to $309,700.#J-18808-Ljbffr
Job DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Position DescriptionOur customers looking to get the most value out of Salesforce with an enterprise experience purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
We are looking for a leader to join our Federal Civilian Portfolio Account Success team. This role leads the strategy for Signature Success Plan fulfillment and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success and Platform Health strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, leadership, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.
ResponsibilitiesLead a team of Customer Success Managers, fostering high standards for value delivery and customer impactAddress and resolve customer blocking issues in collaboration with individual contributorsPartner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature within the EDU portfolioWork closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffingAlign customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as neededCollaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing trainingStay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leadersAs a Portfolio Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce LoyaltyAs a Portfolio Leader, be responsible for delivery metrics, ensuring consistent progress and resultsEnsure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.
Preferred Qualifications and SkillsPossess a minimum of 8+ years with direct experience in customer advisement and team management.Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.Showcase a proven track record in talent management, including recruitment, retention, and development.Familiarity with Salesforce's product offerings, services, and the larger Federal landscape.NOTE
:
This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office.
Our Investment In YouWorld-class enablement and on-demand training - check out Trailhead.com for a sneak peek!Exposure to executive thought leaders with a passion for living our valuesPath to promotion with accelerated leadership development programsWeekly 1:1 coaching with your leadershipFast Ramp mentorship programVolunteer OpportunitiesHave you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to
Forbes , we are #1 in
PEOPLE 's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.We have a public-facing website that explains our various benefits for:Health benefitsFinancial benefits and perksTime off and leave policiesParental benefitsPerks and discountsVisit https://www.salesforcebenefits.com/ for the full breakdown.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this
Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at
www.equality.com
and explore our company benefits at
www.salesforcebenefits.com
.Salesforce
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce
does not accept unsolicited headhunter and agency resumes.
Salesforce
will not pay any third-party agency or company that does not have a signed agreement with
Salesforce
.Salesforce welcomes all.For Washington D.C based roles, the base salary hiring range for this position is $157,900 to $309,700.#J-18808-Ljbffr