Recru
Help Desk Technician - REMOTE
Recru, Kansas City, Missouri, United States, 64101
*Not open to C2C or third party candidates at this time*Contract to hire
opportunityFULLY REMOTE
- candidate must be based in
HOUSTON, TX*ServiceNow experience REQUIRED*Job Summary:The Help Desk Technician will users resolve issues with computer hardware or software. This candidate will respond to user inquiries, assess problems and issues with IT equipment and applications. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. They must also be customer-oriented and patient to deal with difficult customers.Essential Duties/Responsibilities:First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.Desktop site support - Determine the best solutions based on the issue and details provided by customerProvide support and resolve problems related to installed computer software.Troubleshoot printer connection issuesMaintain support materials: edit, update, and generate support documents for knowledgebase.Active Directory Administration including account creation, shared mailbox creation, security group creation, and file share accessWebex account creationP2C account creation and resetPassword Resets for various websites/applicationsDocument and log incidents ticket using Service Now tracking tool.First level support company email on mobile devicesCreate and provide support for SFTP configuration and accessProvide support for VPN software connection issuesVendor VPN account creationMinimum Requirements:Experience with ServiceNowAbility to work under time pressures while maintaining a customer service attitudeExperience in troubleshooting hardware, software and network connectivity issuesMust have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.Self-motivated with attention to detailOrganizes workload, sets priorities and works within deadlinesEffective communication and interpersonal skillsMaintains confidentiality of informationMust have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.
opportunityFULLY REMOTE
- candidate must be based in
HOUSTON, TX*ServiceNow experience REQUIRED*Job Summary:The Help Desk Technician will users resolve issues with computer hardware or software. This candidate will respond to user inquiries, assess problems and issues with IT equipment and applications. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solutions. They must also be customer-oriented and patient to deal with difficult customers.Essential Duties/Responsibilities:First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.Desktop site support - Determine the best solutions based on the issue and details provided by customerProvide support and resolve problems related to installed computer software.Troubleshoot printer connection issuesMaintain support materials: edit, update, and generate support documents for knowledgebase.Active Directory Administration including account creation, shared mailbox creation, security group creation, and file share accessWebex account creationP2C account creation and resetPassword Resets for various websites/applicationsDocument and log incidents ticket using Service Now tracking tool.First level support company email on mobile devicesCreate and provide support for SFTP configuration and accessProvide support for VPN software connection issuesVendor VPN account creationMinimum Requirements:Experience with ServiceNowAbility to work under time pressures while maintaining a customer service attitudeExperience in troubleshooting hardware, software and network connectivity issuesMust have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.Self-motivated with attention to detailOrganizes workload, sets priorities and works within deadlinesEffective communication and interpersonal skillsMaintains confidentiality of informationMust have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.