IT Help Desk Technician

CAPITAL is seeking a skilled and versatile IT Help Desk Technician to join our team. The IT Help Desk Technician will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. The ideal candidate will have strong technical skills, experience in troubleshooting IT issues, and the ability to work independently to support the organization's technological needs. Welcome to CAPITAL , a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We extend a warm welcome to military personnel and veterans who are interested in applying. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family IT Help Desk Technician Compensation and Benefits: Competitive Pay Health Insurance PTO 401(K) IT Help Desk Technician Responsibilities: Provide first-line technical support to end-users via phone, email, or in-person Diagnose and troubleshoot technical problems, ensuring timely and effective resolution Create and manage user accounts, passwords, and access permissions Ensure compliance with IT security policies and procedures Implement security measures and educate users on security best practices Maintain accurate records of IT assets, configurations, and support activities Create and update documentation for IT processes and procedures Ability to lift and carry equipment up to 50 lbs Other duties as assigned IT Help Desk Technician Requirements: Relevant certifications (e.g., CompTIA A, Microsoft Certified Desktop Support Technician) are a plus Previous experience in IT support or a related role is desirable Experience with Windows and/or Mac environments Effective problem-solving and decision-making skills Ability to analyze and resolve technical issues efficiently Familiarity with remote support tools and techniques Must pass pre-employment background screenings We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.