CoStar Group, Inc.
Customer Success Representative, BizBuySell
CoStar Group, Inc., San Francisco, California, United States, 94199
Customer Success Representative, BizBuySellJob DescriptionCompany Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.BizBuySell:
BizBuySell is the largest network for buying or selling a business. With more than 65,000 businesses for sale and more than 3 million monthly visits, BizBuySell has one of the largest databases of for-sale and sold comparables.Role Description:
In this role, you will provide phone and email client support for our industry-leading marketplaces: BizBuySell and BizQuest. You will also assist with operational, auditing, and reporting tasks needed to support the business. As the frontline of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience. To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product Management, and Marketing. Through these efforts, you will directly serve a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors, helping these people succeed.Responsibilities:Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction.Deliver first-time resolution with quality and professionalism.Support sales colleagues to ensure the highest standard of customer service is maintained.Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort.Act as first support for technical issues including website, call tracking, and login issues.Assist in client onboarding and ensure all information regarding the customer is accurate.Respond to flagged listings to protect consumers against potential fraudulent listings.Conduct routine audits for accounts.Basic Qualifications:Bachelor’s degree from an accredited, not-for-profit University or College.A track record of commitment to prior employers.1+ year of customer service experience in a professional environment.Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required.Preferred Qualifications:Excellent verbal and written communication skills.Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences.Ability to deliver results while working to deadlines under pressure.Ability to plan and organize workload in a fast-paced environment.Ability to be flexible and adapt to changing situations at a high growth company.What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription DrugLife, legal, and supplementary insuranceVirtual and in-person mental health counseling services for individuals and familyCommuter and parking benefits401(K) retirement plan with matching contributionsEmployee stock purchase planPaid time offTuition reimbursementOn-site fitness center and/or reimbursed fitness center membership costs (location dependent)Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource GroupsComplimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacksWe welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.BizBuySell:
BizBuySell is the largest network for buying or selling a business. With more than 65,000 businesses for sale and more than 3 million monthly visits, BizBuySell has one of the largest databases of for-sale and sold comparables.Role Description:
In this role, you will provide phone and email client support for our industry-leading marketplaces: BizBuySell and BizQuest. You will also assist with operational, auditing, and reporting tasks needed to support the business. As the frontline of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience. To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product Management, and Marketing. Through these efforts, you will directly serve a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors, helping these people succeed.Responsibilities:Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction.Deliver first-time resolution with quality and professionalism.Support sales colleagues to ensure the highest standard of customer service is maintained.Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort.Act as first support for technical issues including website, call tracking, and login issues.Assist in client onboarding and ensure all information regarding the customer is accurate.Respond to flagged listings to protect consumers against potential fraudulent listings.Conduct routine audits for accounts.Basic Qualifications:Bachelor’s degree from an accredited, not-for-profit University or College.A track record of commitment to prior employers.1+ year of customer service experience in a professional environment.Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required.Preferred Qualifications:Excellent verbal and written communication skills.Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences.Ability to deliver results while working to deadlines under pressure.Ability to plan and organize workload in a fast-paced environment.Ability to be flexible and adapt to changing situations at a high growth company.What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription DrugLife, legal, and supplementary insuranceVirtual and in-person mental health counseling services for individuals and familyCommuter and parking benefits401(K) retirement plan with matching contributionsEmployee stock purchase planPaid time offTuition reimbursementOn-site fitness center and/or reimbursed fitness center membership costs (location dependent)Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource GroupsComplimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacksWe welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
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