Systems Plus, Inc.
Operations Manager
Systems Plus, Inc., Bethesda, Maryland, us, 20811
Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.Our employees are our most valued asset and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today.Position Title
Operations ManagerPosition Type
Full TimePosition Location
Bethesda, MDTracking Code
01024Daily Responsibilities
Enterprise operations management for 24x7x365 operations and incident management services.Support in developing and managing operational services under the four (4) functional areas: Change Management; Incident Management; Tools & Monitoring Platform; and Problem Management.Manage all enterprise IT services provided to the Government and ensure production services are actively monitored on a 24x7x365 basis in a 99.99% operational availability environment.Manage incident management services based on governance and processes.As part of Continuous Process Improvement activities, recommend efficiencies and implement new processes once approved by the Government COR.Develop and maintain the Enterprise Operations Management SOP based on observations during Transition-In, notes, briefings, and interviews.Prepare and distribute reports, including: Daily Operations Report, Shift Change Report, 24-Hour Outage Report Summary, Incident Report, and IT Service Alert Communication.Develop and maintain Disaster Recovery (DR) plans for the Technology Operations Center (TOC) and perform annual test of plans to verify that all components of the plan perform as expected.Required: Years of Experience (min)
5+ years of experience working in 24x7x365 IT Operations environmentRequired: Degree
Technology related undergraduate degree or 10 years’ experience in Operations Management.Bachelor's degree preferred for computer science, engineering, or a related fieldRequired: Experience
Knowledge of network operation, applications, hardware, monitoring, and operating systems, supporting approximately 45,000 users.5 years leading a team in the 24x7x365 IT Operations environment.5 years working in an Operations environment as a Critical Incident Manager.Experience writing reports for executives.Proven experience as an incident manager or similar role.Knowledge of incident management systems and tools.Required: Clearance
About Systems PlusSystems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!Interested individuals should email their resume with salary expectations and with a cover letter to
careers@sysplus.com .
#J-18808-Ljbffr
Operations ManagerPosition Type
Full TimePosition Location
Bethesda, MDTracking Code
01024Daily Responsibilities
Enterprise operations management for 24x7x365 operations and incident management services.Support in developing and managing operational services under the four (4) functional areas: Change Management; Incident Management; Tools & Monitoring Platform; and Problem Management.Manage all enterprise IT services provided to the Government and ensure production services are actively monitored on a 24x7x365 basis in a 99.99% operational availability environment.Manage incident management services based on governance and processes.As part of Continuous Process Improvement activities, recommend efficiencies and implement new processes once approved by the Government COR.Develop and maintain the Enterprise Operations Management SOP based on observations during Transition-In, notes, briefings, and interviews.Prepare and distribute reports, including: Daily Operations Report, Shift Change Report, 24-Hour Outage Report Summary, Incident Report, and IT Service Alert Communication.Develop and maintain Disaster Recovery (DR) plans for the Technology Operations Center (TOC) and perform annual test of plans to verify that all components of the plan perform as expected.Required: Years of Experience (min)
5+ years of experience working in 24x7x365 IT Operations environmentRequired: Degree
Technology related undergraduate degree or 10 years’ experience in Operations Management.Bachelor's degree preferred for computer science, engineering, or a related fieldRequired: Experience
Knowledge of network operation, applications, hardware, monitoring, and operating systems, supporting approximately 45,000 users.5 years leading a team in the 24x7x365 IT Operations environment.5 years working in an Operations environment as a Critical Incident Manager.Experience writing reports for executives.Proven experience as an incident manager or similar role.Knowledge of incident management systems and tools.Required: Clearance
About Systems PlusSystems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!Interested individuals should email their resume with salary expectations and with a cover letter to
careers@sysplus.com .
#J-18808-Ljbffr