American Cruise Lines
Product Development Manager
American Cruise Lines, New Haven, Connecticut, us, 06540
Product Development Manager
The Product Development Manager is a shore side position committed to identifying enriching experiences and product development opportunities for our guests. The Manager is responsible for curating, developing, and maintaining productive relationships with shore excursion operators, visitor and convention bureaus, and other key stakeholders in the places we visit or wish to visit.
The Product Development Manager will assist in developing long term strategies to enhance excursions and enrichment programs to adjust to the demands of our guests. The Manager will travel onboard the vessels frequently to assess the guest experience onboard and onshore to provide feedback to other departments. The Manager will be conscious of local community events and collaborate with the Guest Programs Department for the enjoyment of our guests.
The Product Development Manager is a home office employee, traveling often to maintain personal relationships with all company strategic partners. The Manager will work closely with leadership to determine regions of focus. This position reports to the Director of Product American Cruise Lines and is passionate about exploring our country and sharing its many stories with our guests while providing caring experiences aboard and onshore.
The Product Development Manager is integral to our mission to deliver destination focused experiences to our guests. The Manager contributes to our mission by having professional and steadfast relationships with great people in all the places we visit. We are proud of our country and excited to explore it.
Job Duties:
Establish multi-year planning timelines for land packages, hotels & shore excursions with leadership approval
Review shore excursions/ tours, hotel and land package pricing to ensure items are within budget, profitable and operationally feasible
Recommend and develop new shore excursions to meet changing guest demands
Develop and maintain professional in-person relationships with key excursions partners
Research and recommend new cruise itineraries and new port destinations
Establish initial and ongoing relationships with new partners
Assess quality and consistency of shore excursions and enrichment programs
Travel onboard vessels to experience our guest experiences
Evaluate competition in market and identify opportunities for product improvement
Review company website, brochure, and printed materials to ensure accuracy of Shore Excursion & Land package offerings
Yield management of shore tours and land packages making recommendations to add or reduce capacity
Provide product details to Operations, Sales, and Marketing teams on new product offerings
Be optimistic and creative about contributing to future success
Act as a Brand Ambassador
Other duties as assigned
Qualifications:
5 years destination, tourism or cruise ship experience
B.S. Degree in Hotel, Travel or Tourism management preferred
Strong organizational and process skills
Excellent verbal and written communication skills (English)
Available for frequent travel
Work Schedule:
Position requires 60% travel to the ships, ports & destinations American Cruise Lines operates.
Based in Connecticut Office (not remote)
Job Type:
Full-time
Experience:
Business development: 1 year (Preferred)
Sales: 1 year (Preferred)
Ability to Commute:
New Haven, CT (Preferred)
Willingness to travel:
50% (Preferred)
Work Location:
In person
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The Product Development Manager is a shore side position committed to identifying enriching experiences and product development opportunities for our guests. The Manager is responsible for curating, developing, and maintaining productive relationships with shore excursion operators, visitor and convention bureaus, and other key stakeholders in the places we visit or wish to visit.
The Product Development Manager will assist in developing long term strategies to enhance excursions and enrichment programs to adjust to the demands of our guests. The Manager will travel onboard the vessels frequently to assess the guest experience onboard and onshore to provide feedback to other departments. The Manager will be conscious of local community events and collaborate with the Guest Programs Department for the enjoyment of our guests.
The Product Development Manager is a home office employee, traveling often to maintain personal relationships with all company strategic partners. The Manager will work closely with leadership to determine regions of focus. This position reports to the Director of Product American Cruise Lines and is passionate about exploring our country and sharing its many stories with our guests while providing caring experiences aboard and onshore.
The Product Development Manager is integral to our mission to deliver destination focused experiences to our guests. The Manager contributes to our mission by having professional and steadfast relationships with great people in all the places we visit. We are proud of our country and excited to explore it.
Job Duties:
Establish multi-year planning timelines for land packages, hotels & shore excursions with leadership approval
Review shore excursions/ tours, hotel and land package pricing to ensure items are within budget, profitable and operationally feasible
Recommend and develop new shore excursions to meet changing guest demands
Develop and maintain professional in-person relationships with key excursions partners
Research and recommend new cruise itineraries and new port destinations
Establish initial and ongoing relationships with new partners
Assess quality and consistency of shore excursions and enrichment programs
Travel onboard vessels to experience our guest experiences
Evaluate competition in market and identify opportunities for product improvement
Review company website, brochure, and printed materials to ensure accuracy of Shore Excursion & Land package offerings
Yield management of shore tours and land packages making recommendations to add or reduce capacity
Provide product details to Operations, Sales, and Marketing teams on new product offerings
Be optimistic and creative about contributing to future success
Act as a Brand Ambassador
Other duties as assigned
Qualifications:
5 years destination, tourism or cruise ship experience
B.S. Degree in Hotel, Travel or Tourism management preferred
Strong organizational and process skills
Excellent verbal and written communication skills (English)
Available for frequent travel
Work Schedule:
Position requires 60% travel to the ships, ports & destinations American Cruise Lines operates.
Based in Connecticut Office (not remote)
Job Type:
Full-time
Experience:
Business development: 1 year (Preferred)
Sales: 1 year (Preferred)
Ability to Commute:
New Haven, CT (Preferred)
Willingness to travel:
50% (Preferred)
Work Location:
In person
#J-18808-Ljbffr