New Leaf Community Markets, Inc.
Store Service Manager
New Leaf Community Markets, Inc., San Jose, California, United States, 95199
1205 Silver Creek - New Leaf, San Jose, California, United States of AmericaJob Description
Who is New Leaf Community Markets?New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We’ve partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.Our mission is to be a purveyor of good – from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it’s our passionate staff who make it all possible. We’re committed to taking care of our people by leading the way with progressive employment practices.Every day, we work to create an atmosphere of openness, caring, trust, and fairness – a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.
Ingredients You’ll Bring to the Table:You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests’ expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.You embody the spirit of New Leaf Community Market's core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.
What’s on Your Plate:Job Title: Store Service ManagerDepartment: OperationsReports To: Store ManagerFLSA Status: Non-ExemptEssential Duties and ResponsibilitiesPerson in charge of the store when assigned (MOD); supervises store staff and store operations and is responsible for overall activities and safety of all staff and customers in the store.Assists department managers and store leadership in managing and overseeing overall operations. Assesses prioritizes, and delegates tasks and production. Prepares store for opening and closing.Provides coverage and support across the store as assigned and across all departments.Receives, shops, processes, prepares, and runs online customer orders for pick-up via our specific online shopping software.Ensures consistency of store conditions. Partners with management to ensure all store areas are stocked, rotated, faced, and adhered to merchandising standards and category schematics.Conducts regular store walks to ensure consistent store conditions, including appearance, cleanliness, product availability, and staffing and service levels.Monitors, identifies, and takes action on facility maintenance issues throughout the interior and exterior of the store. Works in partnership with the department manager and Support Office Facilities team.Supports store leadership team in ensuring staff members follow policies and procedures.Handles safety and security issues as they occur in the store, utilizing judgment and company guidelines.May support training store staff on store security procedures. Partners with functional area leaders from the Support Office as needed to ensure adherence to current local, state, and federal laws and company policies.Responds to staff and customer injuries, accidents, and emergencies per company policy, including incident documentation and insurance notification in partnership with HR and Work Safety team.Addresses customer incidents relating to food safety and product quality, per company policy. Monitors and manages product recall process as needed.Assists in receiving products at the store. Receives and unloads merchandise; checks quality, count, and condition. Maintains professional vendor relationships.May provide operational support to location committees including but not limited to Green Team, Work Safety, and others. May act as committee chairperson if needed.Plans for weekly ads, events, and holidays using tools and reports. Works with store management to understand and respond to current store trends.Maintains the organization, rotation, and cleanliness of storefront and back stock areas. Stocks and rotates products with attention to product quality and expiration dates.This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.Why You’ll Love Working at New Leaf Community MarketsAmazing Benefits Package – Including comprehensive medical, dental, vision, and 401k at 25 hours a week.Great earning potential with the opportunity for growth within our family of brandsPaid Parental Leave availableLifestyle SchedulingPublic Transport BenefitsPaid Community Service Hours30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations
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Who is New Leaf Community Markets?New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We’ve partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.Our mission is to be a purveyor of good – from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it’s our passionate staff who make it all possible. We’re committed to taking care of our people by leading the way with progressive employment practices.Every day, we work to create an atmosphere of openness, caring, trust, and fairness – a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.
Ingredients You’ll Bring to the Table:You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests’ expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.You embody the spirit of New Leaf Community Market's core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.
What’s on Your Plate:Job Title: Store Service ManagerDepartment: OperationsReports To: Store ManagerFLSA Status: Non-ExemptEssential Duties and ResponsibilitiesPerson in charge of the store when assigned (MOD); supervises store staff and store operations and is responsible for overall activities and safety of all staff and customers in the store.Assists department managers and store leadership in managing and overseeing overall operations. Assesses prioritizes, and delegates tasks and production. Prepares store for opening and closing.Provides coverage and support across the store as assigned and across all departments.Receives, shops, processes, prepares, and runs online customer orders for pick-up via our specific online shopping software.Ensures consistency of store conditions. Partners with management to ensure all store areas are stocked, rotated, faced, and adhered to merchandising standards and category schematics.Conducts regular store walks to ensure consistent store conditions, including appearance, cleanliness, product availability, and staffing and service levels.Monitors, identifies, and takes action on facility maintenance issues throughout the interior and exterior of the store. Works in partnership with the department manager and Support Office Facilities team.Supports store leadership team in ensuring staff members follow policies and procedures.Handles safety and security issues as they occur in the store, utilizing judgment and company guidelines.May support training store staff on store security procedures. Partners with functional area leaders from the Support Office as needed to ensure adherence to current local, state, and federal laws and company policies.Responds to staff and customer injuries, accidents, and emergencies per company policy, including incident documentation and insurance notification in partnership with HR and Work Safety team.Addresses customer incidents relating to food safety and product quality, per company policy. Monitors and manages product recall process as needed.Assists in receiving products at the store. Receives and unloads merchandise; checks quality, count, and condition. Maintains professional vendor relationships.May provide operational support to location committees including but not limited to Green Team, Work Safety, and others. May act as committee chairperson if needed.Plans for weekly ads, events, and holidays using tools and reports. Works with store management to understand and respond to current store trends.Maintains the organization, rotation, and cleanliness of storefront and back stock areas. Stocks and rotates products with attention to product quality and expiration dates.This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.Why You’ll Love Working at New Leaf Community MarketsAmazing Benefits Package – Including comprehensive medical, dental, vision, and 401k at 25 hours a week.Great earning potential with the opportunity for growth within our family of brandsPaid Parental Leave availableLifestyle SchedulingPublic Transport BenefitsPaid Community Service Hours30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations
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