InterContinental Bellevue at The Avenue
Director of Front Office
InterContinental Bellevue at The Avenue, Bellevue, Washington, us, 98009
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
For its first ever property in the Pacific Northwest, InterContinental Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.
Overview:We're looking for a service professional to lead our Front Office and leadership team!
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand.
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Director of Front Office to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and Guest services. The ideal candidate should have Front Desk management experience and work alongside the operations team and manage Guest Services areas.
Responsibilities:
Lead and manage all Front office associates including but not limited to: Guest Services, front desk agents, PBX Operator and Night Audit team.
Create weekly schedules for all staff in a timely manner.
Work in collaboration with the Operations team and General Manager.
Respond to guests concerns or guest reviews in a timely manner.
Responsible for keeping up the Guest Satisfaction scores.
Implement and follow IHG Brand Standards.
Ensuring proper execution of VIP requirements including room requests, amenities, etc.
Follow and direct all safety and security procedures.
Provide coverage as the acting Manager on Duty as necessary.
Ability to work independently.
Excellent written, verbal, analytical, and communication skills are a must.
Must also be willing to train and mentor all associates in company culture and customer service skills.
Create the perfect working environment for your team to thrive and drive collaboration between departments.
Provide guests with all the information they need to enjoy a truly memorable experience.
Oversee night audit function, preparing daily financial reports and delivering accurate forecasts.
Conduct routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies.
Perform Front Desk duties as needed for overage.
Create room blocks and reservations when needed.
Work with the HR Department on Recruitment efforts.
Understand all front office standards and procedures.
Maintain confidentiality when handling guest and/or associate information.
Other duties as assigned by the Hotel or General Manager.
Qualifications:
Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration. Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience.
Must have excellent organizational skills.
Local candidate with hotel experience preferred (knowledge of the Bellevue and Seattle Market) but not required.
Knowledge of Opera PMS system experience is preferred.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We promote a culture of trust, support, and acceptance.
Salary Range:$90,000 - $110,000/year + bonus potential
Compensation Range: The compensation for this position is $90,000.00/Yr. - $110,000.00/Yr. based on qualifications and experience.
#J-18808-Ljbffr
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
For its first ever property in the Pacific Northwest, InterContinental Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.
Overview:We're looking for a service professional to lead our Front Office and leadership team!
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand.
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Director of Front Office to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and Guest services. The ideal candidate should have Front Desk management experience and work alongside the operations team and manage Guest Services areas.
Responsibilities:
Lead and manage all Front office associates including but not limited to: Guest Services, front desk agents, PBX Operator and Night Audit team.
Create weekly schedules for all staff in a timely manner.
Work in collaboration with the Operations team and General Manager.
Respond to guests concerns or guest reviews in a timely manner.
Responsible for keeping up the Guest Satisfaction scores.
Implement and follow IHG Brand Standards.
Ensuring proper execution of VIP requirements including room requests, amenities, etc.
Follow and direct all safety and security procedures.
Provide coverage as the acting Manager on Duty as necessary.
Ability to work independently.
Excellent written, verbal, analytical, and communication skills are a must.
Must also be willing to train and mentor all associates in company culture and customer service skills.
Create the perfect working environment for your team to thrive and drive collaboration between departments.
Provide guests with all the information they need to enjoy a truly memorable experience.
Oversee night audit function, preparing daily financial reports and delivering accurate forecasts.
Conduct routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies.
Perform Front Desk duties as needed for overage.
Create room blocks and reservations when needed.
Work with the HR Department on Recruitment efforts.
Understand all front office standards and procedures.
Maintain confidentiality when handling guest and/or associate information.
Other duties as assigned by the Hotel or General Manager.
Qualifications:
Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration. Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience.
Must have excellent organizational skills.
Local candidate with hotel experience preferred (knowledge of the Bellevue and Seattle Market) but not required.
Knowledge of Opera PMS system experience is preferred.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We promote a culture of trust, support, and acceptance.
Salary Range:$90,000 - $110,000/year + bonus potential
Compensation Range: The compensation for this position is $90,000.00/Yr. - $110,000.00/Yr. based on qualifications and experience.
#J-18808-Ljbffr