ESA Management, LLC
Guest Services Rep Full Time-104010
ESA Management, LLC, Washington, District of Columbia, us, 20022
Guest Services Rep Full Time - 104010#19-146992Location:
Bellevue, WAAddress:
15805 NE 28th Street, Bellevue, Washington 98008POSITION PURPOSE AND SUMMARYThe Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.Assists guests at all times; responds to guest requests with diligent follow through and resolves guest issues through the Make it Right process.Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handles collection efforts of all in-house balances and is responsible for accounting all cash, check, credit card, and city ledger accounts through the property.Sets up, maintains, and takes down the breakfast when required by time of day; maintains an organized and clean work area behind the front desk, in the lobby, and guest commons in compliance with company standards.Sells the value of ESA to all inquiries and strives to convert them into reservations and occupied rooms in compliance with company standards.Collects relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.Conducts periodic tours of the property to ensure it meets brand standards.Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.Complies with all company policies and procedures, including the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.OTHER DUTIESResponsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager.Cross trains into the housekeeping and laundry areas so that assistance can be provided as needed.Other duties as requested by the management team.BENEFITSWeekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsMedical InsuranceVision InsuranceHealth Care and Dependent Care Flexible Spending AccountsEmployer Paid Basic Life and AD&D InsuranceEmployer Paid Long Term DisabilityOptional Employee Paid - Voluntary Benefits
Short-Term DisabilityBuy-Up Long-Term DisabilitySupplemental Life InsuranceDependent Life Insurance
401(k) Savings PlanPaid Time OffEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCompensationPay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.For Colorado, Washington, California Applicants Only:
Guest Services Rep Full Time - $13.50 - $22.73 HourlyFor New York City (Whitestone) Applicants Only:
Guest Services Rep Full Time - $26.30 HourlyKNOWLEDGE, SKILLS, ABILITIES & COMPETENCIESAbility to understand and communicate in English proficiently to interact with guests, associates, and outside vendors.Must be able to operate property management system technology and perform audit functions when necessary.Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to complete routine reports and correspondence.Ability to add, subtract, multiply, and divide in all units of measure.Ability to apply good judgment at all times.Ability to deal with problems and solve guest-related issues.ENVIRONMENTAL JOB REQUIREMENTSRegularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.Occasionally required to access low areas and traverse heights.Occasionally lift and/or move up to 25 pounds.Occasionally push and/or pull carts and equipment up to 50 pounds.Frequently works in outside weather conditions (depending on hotel).Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles.The work environment will typically be at moderate to loud noise levels.May be asked to travel to help additional locations within a reasonable geography.MINIMUM QUALIFICATIONSHigh School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Bellevue, WAAddress:
15805 NE 28th Street, Bellevue, Washington 98008POSITION PURPOSE AND SUMMARYThe Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.Assists guests at all times; responds to guest requests with diligent follow through and resolves guest issues through the Make it Right process.Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handles collection efforts of all in-house balances and is responsible for accounting all cash, check, credit card, and city ledger accounts through the property.Sets up, maintains, and takes down the breakfast when required by time of day; maintains an organized and clean work area behind the front desk, in the lobby, and guest commons in compliance with company standards.Sells the value of ESA to all inquiries and strives to convert them into reservations and occupied rooms in compliance with company standards.Collects relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.Conducts periodic tours of the property to ensure it meets brand standards.Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.Complies with all company policies and procedures, including the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.OTHER DUTIESResponsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager.Cross trains into the housekeeping and laundry areas so that assistance can be provided as needed.Other duties as requested by the management team.BENEFITSWeekly Pay!Competitive WagesGreat working environmentEmployee Recognition ProgramsMedical InsuranceVision InsuranceHealth Care and Dependent Care Flexible Spending AccountsEmployer Paid Basic Life and AD&D InsuranceEmployer Paid Long Term DisabilityOptional Employee Paid - Voluntary Benefits
Short-Term DisabilityBuy-Up Long-Term DisabilitySupplemental Life InsuranceDependent Life Insurance
401(k) Savings PlanPaid Time OffEmployee Assistance Program (EAP)Employee Perks Program offering discounts to major companiesCompensationPay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.For Colorado, Washington, California Applicants Only:
Guest Services Rep Full Time - $13.50 - $22.73 HourlyFor New York City (Whitestone) Applicants Only:
Guest Services Rep Full Time - $26.30 HourlyKNOWLEDGE, SKILLS, ABILITIES & COMPETENCIESAbility to understand and communicate in English proficiently to interact with guests, associates, and outside vendors.Must be able to operate property management system technology and perform audit functions when necessary.Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to complete routine reports and correspondence.Ability to add, subtract, multiply, and divide in all units of measure.Ability to apply good judgment at all times.Ability to deal with problems and solve guest-related issues.ENVIRONMENTAL JOB REQUIREMENTSRegularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.Occasionally required to access low areas and traverse heights.Occasionally lift and/or move up to 25 pounds.Occasionally push and/or pull carts and equipment up to 50 pounds.Frequently works in outside weather conditions (depending on hotel).Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles.The work environment will typically be at moderate to loud noise levels.May be asked to travel to help additional locations within a reasonable geography.MINIMUM QUALIFICATIONSHigh School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr