Federato
Customer Success Manager
Federato, Denver, Colorado, United States, 80285
Federato
is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.Federato’s AI/ML-driven platform leverages deep reinforcement learning to help insurance companies optimize the portfolio of risks they insure, allowing them to continue to provide fair and equitable pricing in difficult-to-price areas. Our category-defining ‘RiskOps’ solution drives better underwriting decisions by operationalizing underutilized data investments and surfacing real-time risk and portfolio insights. We focus on putting insurance underwriters back in the driver’s seat, helping them meet their goals while providing an important service to society.We are looking for an amazing Customer Success Manager to enhance our growing team. This teammate will report directly to the COO and be an important part of the Go To Market organization. They will have the opportunity to both develop and grow strategic customer relationships with insurance carriers and MGAs, partner with design and engineering on customer delivery while also collaborating on shaping CS strategy with the executive team. Ultimately, this person will work directly with clients to tackle their problems and ensure their happiness and ongoing relationship with us!What you'll get to do!
Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystemOwn the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account managementAct as a trusted advisor and advocate internally by working cross-functionally to deliver on customers' needsBe an insurance industry expert and a Federato expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makersBuild and maintain strong relationships with key stakeholders and influencers at our clientUse data to develop insight and understanding of customer’s business needs, goals and product utilizationIdentify and position opportunities for revenue growth and expansionWho we hope you are!
5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferredExperience in customer success, customer service or other client-facing, relationship management positions a plusOutstanding ability to take a consultative approach, communicate and nurture positive business relationshipsAccountability, and personal organization are essential, project management skills and agile methodology are a plusExperience in leading a diverse group and training each according to needs and core valuesBoth a leader and a do-er, able to be both strategic and effective at executionConfident and able to work effectively in ambiguity, recommend solutions or create process where neededStrong business acumen and executive presence to convey credibility at all stagesTechnology savvy, and an innovative problem solverA business, risk management, communications or marketing degree is helpfulCompensation
$100,000 - $150,000 a year
Base compensation is projected to be in the range listed. In addition to base comp, CS roles have commission incentives provided in addition to variable annual bonus target. On Target Earnings are well above the base comp range. In addition, a robust suite of benefits are provided by Federato to take the best care of our team mates.
Here at Federato, your capabilities are important, but culture fit is quintessential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!
#J-18808-Ljbffr
is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.Federato’s AI/ML-driven platform leverages deep reinforcement learning to help insurance companies optimize the portfolio of risks they insure, allowing them to continue to provide fair and equitable pricing in difficult-to-price areas. Our category-defining ‘RiskOps’ solution drives better underwriting decisions by operationalizing underutilized data investments and surfacing real-time risk and portfolio insights. We focus on putting insurance underwriters back in the driver’s seat, helping them meet their goals while providing an important service to society.We are looking for an amazing Customer Success Manager to enhance our growing team. This teammate will report directly to the COO and be an important part of the Go To Market organization. They will have the opportunity to both develop and grow strategic customer relationships with insurance carriers and MGAs, partner with design and engineering on customer delivery while also collaborating on shaping CS strategy with the executive team. Ultimately, this person will work directly with clients to tackle their problems and ensure their happiness and ongoing relationship with us!What you'll get to do!
Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystemOwn the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account managementAct as a trusted advisor and advocate internally by working cross-functionally to deliver on customers' needsBe an insurance industry expert and a Federato expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makersBuild and maintain strong relationships with key stakeholders and influencers at our clientUse data to develop insight and understanding of customer’s business needs, goals and product utilizationIdentify and position opportunities for revenue growth and expansionWho we hope you are!
5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferredExperience in customer success, customer service or other client-facing, relationship management positions a plusOutstanding ability to take a consultative approach, communicate and nurture positive business relationshipsAccountability, and personal organization are essential, project management skills and agile methodology are a plusExperience in leading a diverse group and training each according to needs and core valuesBoth a leader and a do-er, able to be both strategic and effective at executionConfident and able to work effectively in ambiguity, recommend solutions or create process where neededStrong business acumen and executive presence to convey credibility at all stagesTechnology savvy, and an innovative problem solverA business, risk management, communications or marketing degree is helpfulCompensation
$100,000 - $150,000 a year
Base compensation is projected to be in the range listed. In addition to base comp, CS roles have commission incentives provided in addition to variable annual bonus target. On Target Earnings are well above the base comp range. In addition, a robust suite of benefits are provided by Federato to take the best care of our team mates.
Here at Federato, your capabilities are important, but culture fit is quintessential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!
#J-18808-Ljbffr