Director, Revenue Accounting & Operations

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.The Director of Revenue Accounting and Operations is a key leadership role in the finance organization, reporting to the SVP of Finance and Chief Accounting Officer. This role will lead the team that manages the entire end-to-end global revenue processes, driving accuracy, data quality, and efficiency across the Order to Collect/Record to Report cycles. You will help guide the business and process to bring best practices to our processing and reporting. You will work across all levels of the organization, providing reporting and insights.PagerDuty is a flexible, hybrid workplace. This role is expected to come into our San Francisco office once per week.Responsibilities:Global Process OTC/RTR (Order to Cash and Revenue and Record to Report). Run the end-to-end revenue and commissions accounting processes.Incorporate new products in the OTC, including testing and updating SOX controls and narratives.Financial close related to revenue and commissions, reconciliations, flux, internal control, compliance, audits, and associated operational activities.Lead and influence finance teams and partners to identify areas of opportunity to transform revenue and commissions processes.Process Improvement & Optimization: identify and initiate projects to enhance revenue platform and the entire OTC processes.Lead efforts to transform the current revenue/commission accounting and operations processes.Effectively manage a team and help them develop their expertise.Provide technical revenue recognition guidance in accordance with our existing revenue policy, ASC 606, and U.S. GAAP.Partner with the sales team to provide revenue recognition guidance during contract negotiations.Partner with the Business (Sales, Legal, Product, and Pricing teams) to provide revenue guidance.Partner with our external auditors to ensure the accuracy of our revenue is maintained.Work closely with the FP&A team as it relates to revenue forecasting.Manage and support the team with technical guidance (ASC 606) research.Support the team with the preparation of technical revenue memos.Manage and update our existing revenue recognition policies.Review, analyze and update 10Q/K Revenue, deferred revenue sections, etc.Create/update training material and provide ongoing training to cross-functional organization members on revenue related matters.Effective communicator, able to convey and present information in a concise and well-organized manner.Ability to roll up sleeves and work with team members in a hands-on management capacity.An efficient multi-tasker – can marshal resources and orchestrate multiple activities.Exceptional problem solver – uses rigorous logic and methods to solve problems.Attention to detail and a commitment to quality throughout the revenue recognition process.Basic Qualifications:15 + years of relevant experience with a mix of Big 4 accounting firm experience and public companies.CPA required.Strong software and SaaS revenue recognition knowledge in the areas of ASC 606.Experience with larger ERP systems (Netsuite), RevPro.Strong knowledge of SOX requirements.Preferred Qualifications:Experience with multiple business models such as SaaS, on-premise licenses, and services.Strong analytical and Excel skills.A trusted business partner, collaborating with all levels of management.Ability to understand the end-to-end process and determine areas of improvement.The base salary range for this position is 168,000 - 262,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace.About PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. More than half of the Fortune 500 trust PagerDuty.PagerDuty is committed to creating a diverse environment and is an equal opportunity employer.

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