Greater Nevada Credit Union
Technology Specialist
Greater Nevada Credit Union, Reno, Nevada, United States, 89550
Overview:
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.To do this, we practice C.A.R.E. with our Values:We
Care Genuinely .We build relationships because we know that we are
Greater Together .We
Stay Trustworthy
as we serve our communities."Be Bright"
rings in our ears as we find custom solutions that meet our members' needs.We
Inspire One Another , our members, and our communities to re-imagine what Living Greater can be.In every moment, we
Enjoy the Experience . It's what has made the last 70 years greater and what we carry into the future as we continue to serve.These values have guided us to become the largest Nevada-based credit union to touch the lives of more than
88,500
members and thousands upon thousands of people through our community and philanthropic work.If youre enthusiastic, collaborative, and ready to make an impact, wed love to meet you!
About The Position:The Technology Specialist is primarily responsible for supporting front and back-office technology, key to Greater Nevadas business. Primary position functions and areas of ownership include assisting Greater Nevada staff in resolving their software and hardware related problems; serve as primary contact for critical support issues either in person or over the phone; operate back-office equipment; and serve as primary owner of identified line of business applications, including implementation, updates, maintenance and troubleshooting throughout the application lifecycle.What You'll Be DoingProvide outstanding support to resolve Greater Nevada staff while ensuring the highest level of Greater Nevadan satisfaction.Serve as primary contact for installation and maintenance of new and/or existing desktops, laptops, printers and other peripheral equipment, including periodic maintenance of various hardware/software and assisting in the implementation and maintenance of data security protocols and procedures.Promptly enter, track, update and resolve IT issues or service requests via the IT Service Desk software and/or escalate to the appropriate teams when necessary.Possess proficient knowledge of current Microsoft Windows operating systems and productivity applications as well as knowledge of TCP/IP networks; both in theory and implementation.Maintain complete and accurate documentation for all areas of information technology utilized by Greater Nevada. This includes: accurate count of software/hardware inventory and licenses and any troubleshooting or problems that arise on a per incident basis.Qualifications1 year Customer Service Experience6 months IT Troubleshooting ExperienceMicrosoft Windows 10 and Windows 11 Experience preferredActive Directory Knowledge preferredHardware/Software Installation/Support expeirence preferred (A+ certificate or like certificate desired)Skills & CompetenciesTech SavvyNimble LearningCommunicates EffectivelyBeing ResilientInstills TrustPhysical DemandsWhile performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.You may occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.
Location and Travel RequirementsGreater Nevada Credit Union's Dayton Branch555 US Highway 50,E. Dayton NV 89403United StatesLocated in an idyllic small community in beautiful Northern Nevada
Compensation & Benefits$48,000.00-$67,000.00 per yearCompensation is dependent on experienceMedical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependentsHealth Savings Account contributionsSupplemental insurance and life insurance plansPaid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employmentPaid time to volunteer and make a contribution to the communityEmployee product and service discountsGreater Nevada is an Equal Opportunity EmployerEmployment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.To do this, we practice C.A.R.E. with our Values:We
Care Genuinely .We build relationships because we know that we are
Greater Together .We
Stay Trustworthy
as we serve our communities."Be Bright"
rings in our ears as we find custom solutions that meet our members' needs.We
Inspire One Another , our members, and our communities to re-imagine what Living Greater can be.In every moment, we
Enjoy the Experience . It's what has made the last 70 years greater and what we carry into the future as we continue to serve.These values have guided us to become the largest Nevada-based credit union to touch the lives of more than
88,500
members and thousands upon thousands of people through our community and philanthropic work.If youre enthusiastic, collaborative, and ready to make an impact, wed love to meet you!
About The Position:The Technology Specialist is primarily responsible for supporting front and back-office technology, key to Greater Nevadas business. Primary position functions and areas of ownership include assisting Greater Nevada staff in resolving their software and hardware related problems; serve as primary contact for critical support issues either in person or over the phone; operate back-office equipment; and serve as primary owner of identified line of business applications, including implementation, updates, maintenance and troubleshooting throughout the application lifecycle.What You'll Be DoingProvide outstanding support to resolve Greater Nevada staff while ensuring the highest level of Greater Nevadan satisfaction.Serve as primary contact for installation and maintenance of new and/or existing desktops, laptops, printers and other peripheral equipment, including periodic maintenance of various hardware/software and assisting in the implementation and maintenance of data security protocols and procedures.Promptly enter, track, update and resolve IT issues or service requests via the IT Service Desk software and/or escalate to the appropriate teams when necessary.Possess proficient knowledge of current Microsoft Windows operating systems and productivity applications as well as knowledge of TCP/IP networks; both in theory and implementation.Maintain complete and accurate documentation for all areas of information technology utilized by Greater Nevada. This includes: accurate count of software/hardware inventory and licenses and any troubleshooting or problems that arise on a per incident basis.Qualifications1 year Customer Service Experience6 months IT Troubleshooting ExperienceMicrosoft Windows 10 and Windows 11 Experience preferredActive Directory Knowledge preferredHardware/Software Installation/Support expeirence preferred (A+ certificate or like certificate desired)Skills & CompetenciesTech SavvyNimble LearningCommunicates EffectivelyBeing ResilientInstills TrustPhysical DemandsWhile performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.You may occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.
Location and Travel RequirementsGreater Nevada Credit Union's Dayton Branch555 US Highway 50,E. Dayton NV 89403United StatesLocated in an idyllic small community in beautiful Northern Nevada
Compensation & Benefits$48,000.00-$67,000.00 per yearCompensation is dependent on experienceMedical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependentsHealth Savings Account contributionsSupplemental insurance and life insurance plansPaid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employmentPaid time to volunteer and make a contribution to the communityEmployee product and service discountsGreater Nevada is an Equal Opportunity EmployerEmployment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.