Somerpointe Realty, LLC
Director of Call Center Sales - Somerpointe Realty
Somerpointe Realty, LLC, Las Vegas, Nevada, us, 89105
ABOUT OUR COMPANY
Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world’s most desirable locations including Las Vegas, Hawaii and Orlando.
ROLE
As a Somerpointe Director of Call Center Sales, you will be responsible for overseeing all Call Center sales and administrative production for all campaigns. This includes Open Marketing programs such as Mini Vacations, Staycations, and Broker programs as well as Owner Based programs such as Owner Revisits and Owner Referrals. You will also oversee the Call Center Management, associated team Leads and will work closely with the Digital Marketing Department to optimize the efforts of the Call Center(s). You will assist in the Research and Development of rolling out new programs.
RESPONSIBILITIES
Lead and advance all associated companies’ Call Center teams by proposing, advancing, and maintaining high-level structure.
Attract, hire, retain, and grow Call Center Management and sales talent.
Participate in seeking out new programs, campaigns, and research for existing programs.
Design and set the parameters for campaigns.
Track, analyze, and provide recommendations to understand call center performance analytics/marketing campaigns.
Establish production goals for call center teams and manage employee performance.
Develop and execute strategic plans to achieve sales targets.
Establish strong working relationships with core product, engineering, operations and other supporting functions across the company.
Review and report on call center production and individual agent and team production.
Assist with escalated calls and provide customer service.
Maintain and enforce a professional environment.
REVENUE/BUDGETARY/STAFF RESPONSIBILITY
Responsible for managing the Minivac Production budget for both the Open Marketing and Owners Advantage Departments.
Directly manages 40-50 employees.
Responsible for management of a monthly spiff account.
Physical Requirements
Sitting: Constantly
Standing: Frequently
Walking: Frequently
Driving: Occasionally
EEO/Drug Free Work Place
Requirements:
Experience in building, scaling and leading call centers.
Minimum of five years proficiency in various sales techniques in the call center arena.
Excellent communication skills and strong problem-solving.
Proficient in basic data analytics.
Minimum five-year sales management or call center management experience.
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Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world’s most desirable locations including Las Vegas, Hawaii and Orlando.
ROLE
As a Somerpointe Director of Call Center Sales, you will be responsible for overseeing all Call Center sales and administrative production for all campaigns. This includes Open Marketing programs such as Mini Vacations, Staycations, and Broker programs as well as Owner Based programs such as Owner Revisits and Owner Referrals. You will also oversee the Call Center Management, associated team Leads and will work closely with the Digital Marketing Department to optimize the efforts of the Call Center(s). You will assist in the Research and Development of rolling out new programs.
RESPONSIBILITIES
Lead and advance all associated companies’ Call Center teams by proposing, advancing, and maintaining high-level structure.
Attract, hire, retain, and grow Call Center Management and sales talent.
Participate in seeking out new programs, campaigns, and research for existing programs.
Design and set the parameters for campaigns.
Track, analyze, and provide recommendations to understand call center performance analytics/marketing campaigns.
Establish production goals for call center teams and manage employee performance.
Develop and execute strategic plans to achieve sales targets.
Establish strong working relationships with core product, engineering, operations and other supporting functions across the company.
Review and report on call center production and individual agent and team production.
Assist with escalated calls and provide customer service.
Maintain and enforce a professional environment.
REVENUE/BUDGETARY/STAFF RESPONSIBILITY
Responsible for managing the Minivac Production budget for both the Open Marketing and Owners Advantage Departments.
Directly manages 40-50 employees.
Responsible for management of a monthly spiff account.
Physical Requirements
Sitting: Constantly
Standing: Frequently
Walking: Frequently
Driving: Occasionally
EEO/Drug Free Work Place
Requirements:
Experience in building, scaling and leading call centers.
Minimum of five years proficiency in various sales techniques in the call center arena.
Excellent communication skills and strong problem-solving.
Proficient in basic data analytics.
Minimum five-year sales management or call center management experience.
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