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City of New York

CENTER DIRECTOR

City of New York, Columbus, Ohio, United States, 43224


City of New York

CENTER DIRECTOR

New York ,

New York

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IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.Family Independence Administration’s provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.FIA is recruiting one (1) Administrative Job Opportunity Specialist NM-II to function as a Center Director.Under the direction of the Deputy Regional Managers, with great latitude for the exercise of independent action and initiative, the Job Center Director is responsible for the overall administration and functioning of the FIA Job Center to assist public assistance recipients to achieve their highest level of self-reliance by providing a continuum of services, including Public Assistance (PA) and food stamp benefits, job search, and other related services targeted to this population.This position is interchangeable and is utilized in any FIA Job Center/Model Office location or specialized FIA Job Center/Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.The Center Director will:Direct the on-site management, planning and monitoring of all activities that contribute to the timelydelivery of varied public assistance to eligible persons/families by ensuring that the expenditure ofpublic funds through the public assistance programs is in conformity with Federal and State laws andall relevant Agency policies; ensures compliance with mandated signage being properly displayed.Oversee the activities of the various program components of the Family Independence AdministrationJob Centers/Model Offices which includes, but is not limited to, the Family Services Call Center, UnionSquare Job Center, Refugee Job Center, and Residential Treatment Services Center; the latter ofwhich are designed to facilitate service delivery to specialized populations in order to minimize waittime and assist participants in achieving maximum self-sufficiency.Direct the Job Center’s efforts in implementing Welfare Reform, which mandates that allable-bodied recipients participate in appropriate work-related activities, that all barriers that preventself-sufficiency are overcome and that the Agency's goal to meet the Federal participation rate ismet; maintain a direct relationship with Back-To-Work employment vendors in an effort to assistparticipants obtain/retain employment and become self-sufficient.Direct Recertification activities in a timely manner and in compliance with all City, State and Federalmandates by assisting staff in providing services that are consistent with Agency standards, whileupholding the dignity of the participants served and ensuring positive relationships are maintainedwith community organizations and elected officials within the Center's geographical area.Supervise and provide technical support and training to the Deputy Directors in the applicationfunction/recertification functions of public assistance/food stamp grants; act as the principalrepresentative and spokesperson of the Job Center in meetings with the Mayor’s Office, communitygroups, City, State and Federal agencies; respond to service complaints in a timely and accuratemanner.Oversee the daily operation of the Job Center/Model Office which involves overall casemanagement functions that include screening, referral, provision of appropriate public assistancebenefits, advocacy, and coordination of all Human Resources Administration (HRA) and providerservices.Determine training needs of Job Center staff; oversee planning and development of comprehensivetraining programs of staff development; monitor and evaluate training curriculum to ensure thatagency and program goals are met; monitor staff’s attendance at training; assess the effectivenessof training; manage all staff development initiatives.Develop and monitor productivity enhancement protocols related to eligibility screening, participationin work related activities, comprehensive data collection and case record coordination; analyze majorproblems and prepares management reports recommending solutions/corrective actions to meetAgency goals.Direct and monitor the Fair Hearing process; improve the Fair Hearing Win rate which measureswhether Job Center actions are successfully upheld by providing supervision and leadership to centeremployees; work closely with supervisory staff to ensure that services are provided appropriately andin a timely manner and ensure timely compliance with Fair Hearing decisions.Manage the Center's performance goals and submit operating and performance reports inaccordance with prescribed assignments to the Regional Manager; direct development andpreparation of management reports that summarize, highlight, and analyze fluctuations in Centeractivities/performance; recommend, implement, and monitor corrective actions, where problemsCoordinate the Center’s JobStat presentations; hold monthly CenterStat meetings and utilizethese sessions to improve the Center’s overall performance.Work Hours/Shift:Work Location:JamaicaQualificationsQualification RequirementsA baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; orA four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; orEducation and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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