Local Government Federal Credit Union
VP, Deposit Operations
Local Government Federal Credit Union, Raleigh, North Carolina, United States, 27601
Description: Responsible for providing
expertise and guidance to organizational initiatives relating to deposit operations,
payments, and central processing, and associated products and services. This
position will develop and execute a strategic plan designed to enhance operational
effectiveness and drive innovation while optimizing talent, process, and
technology. Responsible for the development, implementation, and ongoing
process improvement of all new deposit operations products and services and directs
the overall activities of service delivery, compliance, policies, procedures,
and process execution. Negotiates contracts with vendors and performs due
diligence. Ensures goals are established, communicated, and met while
maintaining world-class member service.NORMAL DAY-TO-DAY WORKResponsible for
innovation, development, administration and delivery of payments products and
deposit products services including policies, procedures, processes,
operations, compliance, and business goals. Researches, recommends, and
implements operational policies and programs.Creates a culture of
understanding around leveraging of back-office automation and the need to
upskill talent to generate higher levels of efficiency and improved
employee/member experiences.Develops business cases,
participates in vendor selection, and implementation/execution of vendor
changes to meet evolving best practices and business needs.Serves as the primary
liaison to third party vendors that assist in the delivery of deposit operations
and payments services to the Credit Union. Maintains a positive working relationship with outside vendors to
resolve problems and remains current on new product development.Keeps informed of
market conditions, monitors trends, and provides insights to assist in the
development and implementation of new products and services and alternative
delivery methods. Responsible for the development and execution of a
deployment strategy designed to support organizational initiatives and increase
member engagement.Works collaboratively
with internal stakeholders and subject matter experts to identify
opportunities to enhance overall credit union operations in support of
established strategic priorities.Lead operational
technology implementations, including various integrations. Provide effective
and efficient administration for these software solutions. Work with users
across the various lines of business to enhance the operations of business
processes.Lead change management
and business process improvement initiatives throughout various departments
for successful implementation of the new system, associated processes and
policies.Provide leadership and consulting support to Credit Union executives and
management on matters of operational policy development, and strategic
implementation in support of achieving corporate objectives and business
growth. Establishes roadmaps and/or project requests for prioritization based
on strategic goals.Forecasts, budgets, and manages staffing levels and provides strategic
oversight for all department activities.Creates a culture of leadership and accountability that inspires positive
action in others.JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.Minimum 7-9 years of progressively responsible experience in Financial Services within Operations, including 4-6 in management.Knowledge of financial industry rules and regulations relating to deposit products and operations, payments, and central processing.Ability to function in a Consumer business office environment and utilize standard office equipment including, but not limited to: PC, copier, telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes, computer printer).Travel required on occasion.Here are a few qualities we'd LIKE for you to have to make you more suited for this position.BS/BA degree in Business, Finance, Marketing or related field.A mix of experience with Retail and Business Operations is preferred.OUR CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.If you have questions about this position description, please feel welcome to ask. You can reach our HR department at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609careers@civicfcu.orgRequirements:#J-18808-Ljbffr
expertise and guidance to organizational initiatives relating to deposit operations,
payments, and central processing, and associated products and services. This
position will develop and execute a strategic plan designed to enhance operational
effectiveness and drive innovation while optimizing talent, process, and
technology. Responsible for the development, implementation, and ongoing
process improvement of all new deposit operations products and services and directs
the overall activities of service delivery, compliance, policies, procedures,
and process execution. Negotiates contracts with vendors and performs due
diligence. Ensures goals are established, communicated, and met while
maintaining world-class member service.NORMAL DAY-TO-DAY WORKResponsible for
innovation, development, administration and delivery of payments products and
deposit products services including policies, procedures, processes,
operations, compliance, and business goals. Researches, recommends, and
implements operational policies and programs.Creates a culture of
understanding around leveraging of back-office automation and the need to
upskill talent to generate higher levels of efficiency and improved
employee/member experiences.Develops business cases,
participates in vendor selection, and implementation/execution of vendor
changes to meet evolving best practices and business needs.Serves as the primary
liaison to third party vendors that assist in the delivery of deposit operations
and payments services to the Credit Union. Maintains a positive working relationship with outside vendors to
resolve problems and remains current on new product development.Keeps informed of
market conditions, monitors trends, and provides insights to assist in the
development and implementation of new products and services and alternative
delivery methods. Responsible for the development and execution of a
deployment strategy designed to support organizational initiatives and increase
member engagement.Works collaboratively
with internal stakeholders and subject matter experts to identify
opportunities to enhance overall credit union operations in support of
established strategic priorities.Lead operational
technology implementations, including various integrations. Provide effective
and efficient administration for these software solutions. Work with users
across the various lines of business to enhance the operations of business
processes.Lead change management
and business process improvement initiatives throughout various departments
for successful implementation of the new system, associated processes and
policies.Provide leadership and consulting support to Credit Union executives and
management on matters of operational policy development, and strategic
implementation in support of achieving corporate objectives and business
growth. Establishes roadmaps and/or project requests for prioritization based
on strategic goals.Forecasts, budgets, and manages staffing levels and provides strategic
oversight for all department activities.Creates a culture of leadership and accountability that inspires positive
action in others.JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.Minimum 7-9 years of progressively responsible experience in Financial Services within Operations, including 4-6 in management.Knowledge of financial industry rules and regulations relating to deposit products and operations, payments, and central processing.Ability to function in a Consumer business office environment and utilize standard office equipment including, but not limited to: PC, copier, telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes, computer printer).Travel required on occasion.Here are a few qualities we'd LIKE for you to have to make you more suited for this position.BS/BA degree in Business, Finance, Marketing or related field.A mix of experience with Retail and Business Operations is preferred.OUR CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.If you have questions about this position description, please feel welcome to ask. You can reach our HR department at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609careers@civicfcu.orgRequirements:#J-18808-Ljbffr