Sunbit, Inc.
Bilingual Customer Care Associate I (English/Spanish) Las Vegas, Nevada
Sunbit, Inc., Los Angeles, California, United States, 90079
Bilingual Customer Care Associate I (English/Spanish)
Customer Care - Customer Support · Full-timeDescription
HOURLY RATE: $19.00/HRWORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.The Role:The team at Sunbit is looking for a self-motivated, ambitious
Bilingual Customer Care Associate I (English/Spanish)
for our Las Vegas, Nevada office. Your job will be to answer calls from customers as well as from retail partners. The main responsibility in this role is to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.Please Note: This position is in a Call Center, in office (non-remote) environmentRequirements
What You’ll Be Doing:Answer inbound calls and assist new and existing customers with their account(s)Troubleshoot issues with our customer and provide appropriate options for resolutionEnsure that customers are treated with care and that calls are handled promptly, professionally, and thoroughlyFollow scripts to handle a variety of situationsFollow up with customers and retail partners as neededManage escalated calls with courtesy and professionalismOther duties as assignedWhat You Bring to the Table:Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)Mission driven + empowered + collaborative environmentState of the art customer care contact centerCompetitive pay and stock options12 days of PTO your first year with increases thereafter + Holiday PayHealth Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity LeaveNewly added HSA and Pet Insurance401K Plan with MatchingCasual DressOther fun team events and Spirit DaysCultural Competencies for Success at Sunbit:Serve others before self -
Service oriented mindsetOwn the impact -
Take pride in effectively managing payroll on a daily basisConnect genuinely -
Effectively connect with internal stakeholdersAct fast -
Respond to internal team members in a timely mannerInclude always -
Work closely with Accounting team and actively welcome peers within the organizationInnovate for good -
Continuously help our internal team create efficient processesSunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
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Customer Care - Customer Support · Full-timeDescription
HOURLY RATE: $19.00/HRWORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.The Role:The team at Sunbit is looking for a self-motivated, ambitious
Bilingual Customer Care Associate I (English/Spanish)
for our Las Vegas, Nevada office. Your job will be to answer calls from customers as well as from retail partners. The main responsibility in this role is to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.Please Note: This position is in a Call Center, in office (non-remote) environmentRequirements
What You’ll Be Doing:Answer inbound calls and assist new and existing customers with their account(s)Troubleshoot issues with our customer and provide appropriate options for resolutionEnsure that customers are treated with care and that calls are handled promptly, professionally, and thoroughlyFollow scripts to handle a variety of situationsFollow up with customers and retail partners as neededManage escalated calls with courtesy and professionalismOther duties as assignedWhat You Bring to the Table:Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)Mission driven + empowered + collaborative environmentState of the art customer care contact centerCompetitive pay and stock options12 days of PTO your first year with increases thereafter + Holiday PayHealth Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity LeaveNewly added HSA and Pet Insurance401K Plan with MatchingCasual DressOther fun team events and Spirit DaysCultural Competencies for Success at Sunbit:Serve others before self -
Service oriented mindsetOwn the impact -
Take pride in effectively managing payroll on a daily basisConnect genuinely -
Effectively connect with internal stakeholdersAct fast -
Respond to internal team members in a timely mannerInclude always -
Work closely with Accounting team and actively welcome peers within the organizationInnovate for good -
Continuously help our internal team create efficient processesSunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
#J-18808-Ljbffr