University of California - San Diego Medical Centers
Rehab Services Front Desk/Call Center Specialist - 131745
University of California - San Diego Medical Centers, San Diego, California, United States, 92189
UCSD Layoff from Career Appointment : Apply by 9/3/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 9/12/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTIONUnder general supervision, the incumbent is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Responsibilities emphasize quality Customer Service. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. May be assigned to flex or float between UCSD Health Rehab sites.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; additionally, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patients of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.
MINIMUM QUALIFICATIONS
Three (3) years of related experience.
Previous Call Center or Front desk experience.
Knowledge of third-party payors including federal, state, and private health plans.
Demonstrates problem-solving ability.
Ability to work under pressure, demonstrate computer skills, and ability to multi-task between multiple systems during calls.
Excellent communication skills with the ability to communicate clearly both verbally and in writing.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, and accountability.
PREFERRED QUALIFICATIONS
One (1) year of EPIC & Cadence experience, or equivalent system.
Bilingual English/Spanish.
Ability to prioritize and process therapy referrals based on diagnosis and medical information.
SPECIAL CONDITIONS
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
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Special Selection Applicants : Apply by 9/12/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTIONUnder general supervision, the incumbent is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Responsibilities emphasize quality Customer Service. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. May be assigned to flex or float between UCSD Health Rehab sites.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; additionally, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patients of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.
MINIMUM QUALIFICATIONS
Three (3) years of related experience.
Previous Call Center or Front desk experience.
Knowledge of third-party payors including federal, state, and private health plans.
Demonstrates problem-solving ability.
Ability to work under pressure, demonstrate computer skills, and ability to multi-task between multiple systems during calls.
Excellent communication skills with the ability to communicate clearly both verbally and in writing.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, and accountability.
PREFERRED QUALIFICATIONS
One (1) year of EPIC & Cadence experience, or equivalent system.
Bilingual English/Spanish.
Ability to prioritize and process therapy referrals based on diagnosis and medical information.
SPECIAL CONDITIONS
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
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