Self-Help Services Corp
National Training Director
Self-Help Services Corp, Durham, North Carolina, United States, 27703
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.
We are seeking a National Training Director to join us in Durham, North Carolina or Chicago, Illinois
Position Summary:
The National Training Director will lead our efforts to develop, deliver and administer training for our retail credit unions. The Director will design and implement strategic training initiatives to enhance employee performance and foster continuous growth. This role involves developing engaging training programs, delivering effective learning sessions, and evaluating outcomes to ensure optimal impact. The focus of this position will be on directing training of staff in credit union branch operations and lending as well as management and development of credit union procedures.
WHAT You’ll Do
:
Lead and direct the process of identifying the organization’s training needs in consultation with Operations, Branch Management, Learning & Development, People Team, Compliance, and Internal Audit teams.
Develop training plans aligned with business goals to support the credit union's objectives.
Collaborate with the People Team to ensure that the credit unions are providing employees with a comprehensive and coordinated training schedule.
Oversee and direct the work of training staff in developing and maintaining a core curriculum for new and existing branch staff.
Innovate training delivery methods, including asynchronous web-based, video, virtual instructor-led training, in-person classroom training, one-on-one instruction, and on-site training.
Develop and implement standard curriculum for core competencies across all member-facing positions, including tellers, universal bankers, and management roles.
Design and deliver training for all levels of branch staff, as necessary
Identify and recruit internal content experts and provide guidance on the development of their courses and presentations
Develop and implement metrics to assess the effectiveness of training programs.
Supervise and/or direct the work of other training staff responsible for developing, coordinating and maintaining a core training program for new and existing branch staff. This function may include the use of internal and external training resources. Coach, mentor and guide the professional development of training team members.
Lead the development and implementation of credit union processes and procedures.
Identify, evaluate, and select external training vendors to provide specialized training programs.
Negotiate contracts and manage relationships with vendors to ensure quality service and cost-effectiveness.
Monitor vendor performance and conduct regular reviews to ensure training objectives are being met.
Coordinate with vendors to customize training solutions that align with the credit union’s specific needs.
Act as a change agent to drive Self-Help’s economic inclusion initiatives by integrating supplier diversity and the use of businesses owned by women and people of color in third party contracting and vendor management for relevant products and services
Perform other duties as may be deemed necessary.
WHAT You’ll Need
:
Demonstrated commitment to Self-Help’s mission to create and protect ownership and economic opportunity for all.
Ability to work in a collaborative and diverse work environment.
Strong ability to promote Self-Help through writing, presentations and networking.
Familiarity and proficiency in Microsoft (including MS Teams), learning management software (LMS; preferably Cornerstone OnDemand) and policy management programs.
Undergraduate degree or equivalent related experience; Graduate degree in a related field is preferred.
Bachelor’s degree in Business, Education, Human Resources, or a related field (master's degree preferred).
Minimum of 8 years of experience in credit union or banking operations, with at least 5 years in a training or leadership role; prior CDFI experience a plus.
Proven experience in designing and delivering effective training programs.
Strong knowledge of credit union operations, regulatory requirements, and industry best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to travel nationally (up to 10% overnight) as required.
Ability and willingness to work beyond normal work hours, as needed.
Ability to demonstrate Self-Help's Core Values:
Mission Before Self
Service With Excellence
Embracing & Promoting Change
Results Not Credit
Diversity as a Strength
Financial Sustainability for Mission Impact
Compensation:
Competitive nonprofit compensation, based on experience, plus a generous benefits package.
If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! "Click the “apply now” button to apply!"
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class, or family status.
#J-18808-Ljbffr
We are seeking a National Training Director to join us in Durham, North Carolina or Chicago, Illinois
Position Summary:
The National Training Director will lead our efforts to develop, deliver and administer training for our retail credit unions. The Director will design and implement strategic training initiatives to enhance employee performance and foster continuous growth. This role involves developing engaging training programs, delivering effective learning sessions, and evaluating outcomes to ensure optimal impact. The focus of this position will be on directing training of staff in credit union branch operations and lending as well as management and development of credit union procedures.
WHAT You’ll Do
:
Lead and direct the process of identifying the organization’s training needs in consultation with Operations, Branch Management, Learning & Development, People Team, Compliance, and Internal Audit teams.
Develop training plans aligned with business goals to support the credit union's objectives.
Collaborate with the People Team to ensure that the credit unions are providing employees with a comprehensive and coordinated training schedule.
Oversee and direct the work of training staff in developing and maintaining a core curriculum for new and existing branch staff.
Innovate training delivery methods, including asynchronous web-based, video, virtual instructor-led training, in-person classroom training, one-on-one instruction, and on-site training.
Develop and implement standard curriculum for core competencies across all member-facing positions, including tellers, universal bankers, and management roles.
Design and deliver training for all levels of branch staff, as necessary
Identify and recruit internal content experts and provide guidance on the development of their courses and presentations
Develop and implement metrics to assess the effectiveness of training programs.
Supervise and/or direct the work of other training staff responsible for developing, coordinating and maintaining a core training program for new and existing branch staff. This function may include the use of internal and external training resources. Coach, mentor and guide the professional development of training team members.
Lead the development and implementation of credit union processes and procedures.
Identify, evaluate, and select external training vendors to provide specialized training programs.
Negotiate contracts and manage relationships with vendors to ensure quality service and cost-effectiveness.
Monitor vendor performance and conduct regular reviews to ensure training objectives are being met.
Coordinate with vendors to customize training solutions that align with the credit union’s specific needs.
Act as a change agent to drive Self-Help’s economic inclusion initiatives by integrating supplier diversity and the use of businesses owned by women and people of color in third party contracting and vendor management for relevant products and services
Perform other duties as may be deemed necessary.
WHAT You’ll Need
:
Demonstrated commitment to Self-Help’s mission to create and protect ownership and economic opportunity for all.
Ability to work in a collaborative and diverse work environment.
Strong ability to promote Self-Help through writing, presentations and networking.
Familiarity and proficiency in Microsoft (including MS Teams), learning management software (LMS; preferably Cornerstone OnDemand) and policy management programs.
Undergraduate degree or equivalent related experience; Graduate degree in a related field is preferred.
Bachelor’s degree in Business, Education, Human Resources, or a related field (master's degree preferred).
Minimum of 8 years of experience in credit union or banking operations, with at least 5 years in a training or leadership role; prior CDFI experience a plus.
Proven experience in designing and delivering effective training programs.
Strong knowledge of credit union operations, regulatory requirements, and industry best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to travel nationally (up to 10% overnight) as required.
Ability and willingness to work beyond normal work hours, as needed.
Ability to demonstrate Self-Help's Core Values:
Mission Before Self
Service With Excellence
Embracing & Promoting Change
Results Not Credit
Diversity as a Strength
Financial Sustainability for Mission Impact
Compensation:
Competitive nonprofit compensation, based on experience, plus a generous benefits package.
If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! "Click the “apply now” button to apply!"
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class, or family status.
#J-18808-Ljbffr