Bank of New York Mellon Corporation
Associate, Client Service
Bank of New York Mellon Corporation, San Francisco, California, United States, 94199
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We’re seeking a future team member for the role of
Associate, Client Service
to join our Treasury Services Client Services team. This role is located in Lake Mary, FL or Pittsburgh, PA.In this role, you’ll make an impact in the following ways:Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.Apply intermediate problem-solving skills, experience, and judgment to analyze information. Use communication skills to deliver high-quality service to a specialized client base.Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and direct them to the appropriate resources, as needed.Leverage a good understanding of broader BNY Mellon services and offerings.Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member, as needed.Use knowledge of client issues and needs to contribute to business development efforts.Participate in internal activities and initiatives designed to improve the client experience. Recommend process improvements.May have people management responsibilities in some geographies.Provide guidance to less experienced team members.Support multiple, moderately complex client accounts.To be successful in this role, we’re seeking the following:Bachelor's degree or the equivalent combination of education and experience is required.3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred.Bilingual Spanish written and verbal communication skills required.At BNY, our culture speaks for itself.Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Associate, Client Service
to join our Treasury Services Client Services team. This role is located in Lake Mary, FL or Pittsburgh, PA.In this role, you’ll make an impact in the following ways:Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.Apply intermediate problem-solving skills, experience, and judgment to analyze information. Use communication skills to deliver high-quality service to a specialized client base.Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and direct them to the appropriate resources, as needed.Leverage a good understanding of broader BNY Mellon services and offerings.Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member, as needed.Use knowledge of client issues and needs to contribute to business development efforts.Participate in internal activities and initiatives designed to improve the client experience. Recommend process improvements.May have people management responsibilities in some geographies.Provide guidance to less experienced team members.Support multiple, moderately complex client accounts.To be successful in this role, we’re seeking the following:Bachelor's degree or the equivalent combination of education and experience is required.3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred.Bilingual Spanish written and verbal communication skills required.At BNY, our culture speaks for itself.Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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