HEI Hotels & Resorts
Front Desk Supervisor
HEI Hotels & Resorts, Los Angeles, California, United States, 90079
Front Desk Supervisor
Job Locations:
US-CA-Woodland HillsRequisition ID:
2024-51014Category:
Front Desk / Guest ServicesPosition Type:
Full-TimeFLSA Status:
Non-ExemptLocation Name:
Marriott Warner Center Woodland HillsMin:
USD $25.00/Hr.Max:
USD $25.00/Hr.Tipped / Service Charge Eligible:
NoAbout Us
With a delightful mix of California atmosphere and city convenience, the Warner Center Marriott is San Fernando Valley's premier meeting destination. Ideally located in the Warner Center Business Park, and just 2 blocks north from The Village, the Warner Center Marriott blends business seamlessly with pleasure.Here at the Warner Center Marriott our associates receive a free meal per shift, free covered onsite parking garage, enjoy monthly Town Hall Celebrations, and have a chance to have a dialogue with the General Manager via General Manager's Roundtable. In addition, you and your family will enjoy the benefits of Marriott's discounted hotel room program at all Marriott locations worldwide. You will also receive the HEI Loves Discount on hotels managed by HEI.We value U.S. military experience and invite all qualified military candidates to apply.Overview
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.Responsibilities
Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement.Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned.Qualifications
High school diploma required, college degree preferred.One year experience in customer service in hospitality or similar industry.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences.Must be able to work all available shifts including weekends & holidays.Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Job Locations:
US-CA-Woodland HillsRequisition ID:
2024-51014Category:
Front Desk / Guest ServicesPosition Type:
Full-TimeFLSA Status:
Non-ExemptLocation Name:
Marriott Warner Center Woodland HillsMin:
USD $25.00/Hr.Max:
USD $25.00/Hr.Tipped / Service Charge Eligible:
NoAbout Us
With a delightful mix of California atmosphere and city convenience, the Warner Center Marriott is San Fernando Valley's premier meeting destination. Ideally located in the Warner Center Business Park, and just 2 blocks north from The Village, the Warner Center Marriott blends business seamlessly with pleasure.Here at the Warner Center Marriott our associates receive a free meal per shift, free covered onsite parking garage, enjoy monthly Town Hall Celebrations, and have a chance to have a dialogue with the General Manager via General Manager's Roundtable. In addition, you and your family will enjoy the benefits of Marriott's discounted hotel room program at all Marriott locations worldwide. You will also receive the HEI Loves Discount on hotels managed by HEI.We value U.S. military experience and invite all qualified military candidates to apply.Overview
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.Responsibilities
Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage improvement.Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned.Qualifications
High school diploma required, college degree preferred.One year experience in customer service in hospitality or similar industry.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences.Must be able to work all available shifts including weekends & holidays.Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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