Family Health Centers of San Diego
Patient Engagement Specialist (Escondido) - Spanish Speak
Family Health Centers of San Diego, San Diego, California, United States, 92189
Impact Lives, Impact CommunityFamily Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.General Job Description
Under general supervision, provides patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community-based healthcare services.Job Roles
Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.Effectively communicates with and recruits new patients into the clinic's or program's system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationships with community partners, and uses the community resources to connect new and existing patients with FHCSD.Is an effective, productive, and collegial team member.Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities.Performs other duties as assigned.Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization's demands.Education/Certifications/Licenses/Registrations
Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree.High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.Spanish Speaking (preferred).Experience/Specialized skills (including Language)
Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience).Bilingual (Read, Speak & Write) in English/Spanish required.Communication skills, such as reflecting, active listening, and paraphrasing.Intermediate ability to investigate leads for patient recruitment and engagement opportunities.Intermediate written and verbal communication skills.Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.Knowledge of the current science and practices related to the health topic for the assigned program.Physical Requirements/Working Environment
Bending (neck): OCCASIONALLY (1 - 3 HRS)Bending (waist): FREQUENTLY (3 - 6 HRS)Carrying 0 - 10 lbs: RARELY (0-1 HRS)Carrying 11 - 25 lbs: RARELY (0-1 HRS)Carrying 25 - 50 lbs: RARELY (0-1 HRS)Carrying 51 - 75 lbs: NEVERCarrying 75 lbs: NEVERClimbing (ladder): NEVERClimbing (stairs): RARELY (0-1 HRS)Driving: To drive from one clinic or another, or in the community: REGULAR DRIVING (MORE THAN 3 DAYS PER WEEK)Exposure to blood borne pathogens and biohazards: YESExposure risk to aerosol-transmitted diseases-YESExposure to dust, gas, fumes, or chemicals: OFFICE SUPPLIES; Exposure to patient home environments.Fine manipulation: FREQUENTLY (3 - 6 HRS)Kneeling: FREQUENTLY (3 - 6 HRS)Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)Lifting 11 - 25 lbs: OCCASIONALLY (1 - 3 HRS)Lifting 25 - 50 lbs: NEVERLifting 51 - 75 lbs: NEVERLifting over 75 lbs: NEVERPower Grasping: RARELY (0-1 HRS)Pulling 0 - 10 lbs: RARELY (0-1 HRS)Pulling 11 - 25 lbs: RARELY (0-1 HRS)Pulling 25 - 50 lbs: RARELY (0-1 HRS)Pulling 51 - 75 lbs: NEVERPulling over 75 lbs: NEVERPushing 0 - 10 lbs: RARELY (0-1 HRS)Pushing 11 - 25 lbs: RARELY (0-1 HRS)Pushing 25 - 50 lbs: RARELY (0-1 HRS)Pushing 51 - 75 lbs: NEVERPushing over 75 lbs: NEVERReaching (above shoulder level): FREQUENTLY (3 - 6 HRS)Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)Repetitive use of hand: FREQUENTLY (3 - 6 HRS)Simple Grasping: FREQUENTLY (3 - 6 HRS)Sitting: FREQUENTLY (3 - 6 HRS)Standing: FREQUENTLY (3 - 6 HRS)Twisting: OCCASIONALLY (1 - 3 HRS)Use of Personal Protective Equipment: NoWalking: FREQUENTLY (3 - 6 HRS)Working around equipment and machinery: Office equipment; clinic equipment; laboratory equipment.Ages of Patients Served: N/AIn the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.$21.00 - $21.50If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net))
#J-18808-Ljbffr
Under general supervision, provides patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community-based healthcare services.Job Roles
Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.Effectively communicates with and recruits new patients into the clinic's or program's system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationships with community partners, and uses the community resources to connect new and existing patients with FHCSD.Is an effective, productive, and collegial team member.Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities.Performs other duties as assigned.Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization's demands.Education/Certifications/Licenses/Registrations
Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree.High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.Spanish Speaking (preferred).Experience/Specialized skills (including Language)
Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience).Bilingual (Read, Speak & Write) in English/Spanish required.Communication skills, such as reflecting, active listening, and paraphrasing.Intermediate ability to investigate leads for patient recruitment and engagement opportunities.Intermediate written and verbal communication skills.Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.Knowledge of the current science and practices related to the health topic for the assigned program.Physical Requirements/Working Environment
Bending (neck): OCCASIONALLY (1 - 3 HRS)Bending (waist): FREQUENTLY (3 - 6 HRS)Carrying 0 - 10 lbs: RARELY (0-1 HRS)Carrying 11 - 25 lbs: RARELY (0-1 HRS)Carrying 25 - 50 lbs: RARELY (0-1 HRS)Carrying 51 - 75 lbs: NEVERCarrying 75 lbs: NEVERClimbing (ladder): NEVERClimbing (stairs): RARELY (0-1 HRS)Driving: To drive from one clinic or another, or in the community: REGULAR DRIVING (MORE THAN 3 DAYS PER WEEK)Exposure to blood borne pathogens and biohazards: YESExposure risk to aerosol-transmitted diseases-YESExposure to dust, gas, fumes, or chemicals: OFFICE SUPPLIES; Exposure to patient home environments.Fine manipulation: FREQUENTLY (3 - 6 HRS)Kneeling: FREQUENTLY (3 - 6 HRS)Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)Lifting 11 - 25 lbs: OCCASIONALLY (1 - 3 HRS)Lifting 25 - 50 lbs: NEVERLifting 51 - 75 lbs: NEVERLifting over 75 lbs: NEVERPower Grasping: RARELY (0-1 HRS)Pulling 0 - 10 lbs: RARELY (0-1 HRS)Pulling 11 - 25 lbs: RARELY (0-1 HRS)Pulling 25 - 50 lbs: RARELY (0-1 HRS)Pulling 51 - 75 lbs: NEVERPulling over 75 lbs: NEVERPushing 0 - 10 lbs: RARELY (0-1 HRS)Pushing 11 - 25 lbs: RARELY (0-1 HRS)Pushing 25 - 50 lbs: RARELY (0-1 HRS)Pushing 51 - 75 lbs: NEVERPushing over 75 lbs: NEVERReaching (above shoulder level): FREQUENTLY (3 - 6 HRS)Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)Repetitive use of hand: FREQUENTLY (3 - 6 HRS)Simple Grasping: FREQUENTLY (3 - 6 HRS)Sitting: FREQUENTLY (3 - 6 HRS)Standing: FREQUENTLY (3 - 6 HRS)Twisting: OCCASIONALLY (1 - 3 HRS)Use of Personal Protective Equipment: NoWalking: FREQUENTLY (3 - 6 HRS)Working around equipment and machinery: Office equipment; clinic equipment; laboratory equipment.Ages of Patients Served: N/AIn the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.$21.00 - $21.50If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net))
#J-18808-Ljbffr