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TEKsystems

Healthcare Customer Service Representative

TEKsystems, Los Angeles, California, United States, 90079


Opening with a leading Healthcare Provider In Northridge, CA!Position Summary:Under general supervision, answers phone calls, schedules appointments, takes detailed telephone messages, and documents all patient communication in patient's chart. This is a long-term temporary assignment.Essential Duties and Responsibilities:Receives incoming calls through phone queues involving multiple issues from Members and Health Plans.Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.Anticipates our customers/caller's needs: Understanding the wants and needs of customers, listening for cues and identifying how to respond and determining what level of intervention they may need.Maintain patient confidentiality so that HIPAA compliance is observed at all times.Process member's demographic updates.Ability to work independently in the resolution of telephonic issues.Skills:Customer service, Customer service call center, Customer support, healthcare customer service, medical terminology, patient account, medical billing and coding.Additional Skills & Qualifications:Ability to read, write and understand the English language.Pleasant telephone manner as well as telephone etiquette.Ability to communicate effectively orally and in writing, answering and resolving a minimum of 65 calls per day with matching documentation.

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