Apple Inc.
AppleCare BPR Project Manager, Consumer Sales
Apple Inc., Sunnyvale, California, United States, 94087
AppleCare BPR Project Manager, Consumer Sales
Sunnyvale, California, United StatesSupport and ServiceDo you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? If so, we want to talk to you! In AppleCare BPR (Business Process Re-engineering), we view inclusion and diversity as critical for innovation. Our Project Managers lead the most challenging cross-functional initiatives in AppleCare, driving sophisticated changes across the organization.As a BPR Project Manager, you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will prioritize technological solutions, resource planning, communications, project governance, risk management, change management, and readiness.CORE JOB RESPONSIBILITIES INCLUDE:Plan and lead multiple projects using AppleCare BPR’s methodologies for consistently high-quality results.Lead the creation of to-be processes.Drive all steps of the technological design process from problem identification through solution vetting and selection.Host core team, leadership, and steering committee meetings, keeping teams informed about project developments.Lead geographically-dispersed, cross-functional teams, including collaborations with third-party partners.Balance project scope, schedule, and budget constraints with business needs and expectations.Identify and engage all resources needed to mobilize projects.Establish project roadmaps and schedules, keeping activities on track to major milestones.ADDITIONAL RESPONSIBILITIES INCLUDE:Elicit requirements/user stories/use cases from subject matter experts.Drive solution design process with technical teams—generate and vet possible solutions; build, test, and refine models; finalize technical design.Handle project risk throughout the life of the project.Identify, document, and drive resolution of project issues.Identify key decision recommendations and broker agreements with internal and external partners.Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams.Facilitate capital planning for new projects and project scope changes.Minimum Qualifications:Experience planning, managing, and efficiently delivering large cross-functional systems projects.Experience establishing a project and its appropriate structure from mobilization through to post-launch.Experience supporting system configuration, architecture, and software development life cycles.Experience with global projects incorporating regional and country-specific details.Outstanding communication and presentation skills (written and verbal) to all levels of an organization.Ability to form cohesive project teams across disparate organizations and groups.Ability to navigate through ambiguity to clarify objectives and execution plans.Ability to occasionally travel and work off/weekend hours to support projects, as needed.Preferred Qualifications:Knowledge of service, support, and warranty contract sales and operations.Graduate degree in business or engineering.Additional Requirements:At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $139,200 and $258,700, depending on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses related to advancing your career at Apple.Apple is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to legally protected characteristics.
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Sunnyvale, California, United StatesSupport and ServiceDo you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? If so, we want to talk to you! In AppleCare BPR (Business Process Re-engineering), we view inclusion and diversity as critical for innovation. Our Project Managers lead the most challenging cross-functional initiatives in AppleCare, driving sophisticated changes across the organization.As a BPR Project Manager, you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will prioritize technological solutions, resource planning, communications, project governance, risk management, change management, and readiness.CORE JOB RESPONSIBILITIES INCLUDE:Plan and lead multiple projects using AppleCare BPR’s methodologies for consistently high-quality results.Lead the creation of to-be processes.Drive all steps of the technological design process from problem identification through solution vetting and selection.Host core team, leadership, and steering committee meetings, keeping teams informed about project developments.Lead geographically-dispersed, cross-functional teams, including collaborations with third-party partners.Balance project scope, schedule, and budget constraints with business needs and expectations.Identify and engage all resources needed to mobilize projects.Establish project roadmaps and schedules, keeping activities on track to major milestones.ADDITIONAL RESPONSIBILITIES INCLUDE:Elicit requirements/user stories/use cases from subject matter experts.Drive solution design process with technical teams—generate and vet possible solutions; build, test, and refine models; finalize technical design.Handle project risk throughout the life of the project.Identify, document, and drive resolution of project issues.Identify key decision recommendations and broker agreements with internal and external partners.Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams.Facilitate capital planning for new projects and project scope changes.Minimum Qualifications:Experience planning, managing, and efficiently delivering large cross-functional systems projects.Experience establishing a project and its appropriate structure from mobilization through to post-launch.Experience supporting system configuration, architecture, and software development life cycles.Experience with global projects incorporating regional and country-specific details.Outstanding communication and presentation skills (written and verbal) to all levels of an organization.Ability to form cohesive project teams across disparate organizations and groups.Ability to navigate through ambiguity to clarify objectives and execution plans.Ability to occasionally travel and work off/weekend hours to support projects, as needed.Preferred Qualifications:Knowledge of service, support, and warranty contract sales and operations.Graduate degree in business or engineering.Additional Requirements:At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $139,200 and $258,700, depending on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses related to advancing your career at Apple.Apple is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to legally protected characteristics.
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