11-145 - Client Ambassador - SC/Placentia

Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.Position SummaryUnder direction of the Operations Coordinator, the Ambassador is responsible for helping transform the lives of our homeless guests by ensuring their well-being and safety, performing light maintenance and housekeeping, assisting with the intake process, and front desk responsibilities. There are three shifts including some with weekend time. Exact duties vary by shift. The Ambassador must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public, as well as perform other assigned duties as directed.Specific DutiesResponsibilitiesWell-being of GuestsUsing a trauma-informed care approach to help our guests transform their lives.Use conflict resolution and de-escalation communication strategies with guests displaying disruptive behavior.Assist in serving food to guests.Refer guests to Case Managers as needed.Security of Guests and FacilityPatrol buildings and grounds hourly to ensure safety of all guests. Check all doors, gates, and perimeter.Notify guests if their actions don't meet facility guidelines.Assist in Light Housekeeping and MaintenanceChange and launder bedding and towels.Sweep and mop guest rooms and dining hall as needed, empty trash.Clean restrooms and laundry room as needed and keep restrooms supplied.Help maintain grounds for safety and cleanliness.Front DeskProvide a welcoming environment by monitoring the desk, answering the shelter phone, and performing intake duties of assigned shift.Complete required data entry on Salvation Army software.Working ConditionsAbility to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 25 lbs.Minimum QualificationsHigh School Graduate or GED with 1 year work experience.Minimum 1 year sobriety along with consistent participation/attendance in a Support Group.Experience in or basic knowledge of mental health, homelessness, and/or addictions fields preferred.Criminal background check is required.Basic literacy and computer skills.CPR and First Aid certification must be obtained within one month of start date.Skills, Knowledge & AbilitiesAbility to exercise sound judgment in carrying out assignments independently.Good time management skills.Good oral and written communication skills.Strong sense of workplace ethics and understanding of confidentiality protocols.Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.Ability to effectively use office equipment (fax and copies).Proactively identify vehicular maintenance.EducationHigh School or Equivalent (required)ExperienceExperience in or basic knowledge of mental health, homelessness, and/or addictions fields preferred. (preferred)Licenses & CertificationsMotor Vehicle Check (required)SkillsCPR/AED (preferred)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant...

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