Rocky's
Team Lead
Rocky's, Pembroke, Massachusetts, us, 02359
Rocky's Ace Hardware, 14 Mattakeeseet Street, Pembroke, Massachusetts, United States of America
Req #352Tuesday, September 3, 2024Position Summary:
The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.Responsibilities:
Open and close the store in the absence of the Store Manager and Assistant ManagerSafety and security, as assignedOversee the tasks assigned to store teamAssist in the training of store team to ensure optimum performance and customer serviceOversee store team in the absence of the store manager to ensure optimum performance and customer serviceAssist in inventory maintenance; general housekeepingOversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of managementWork with management team to achieve established sales and productivity goalsAssist in maintaining the good working condition of store equipment and fixturesWork with management to develop and execute ideas and activities to increase store trafficEnsure that end-caps, cross merchandising, and feature displays are properly merchandised and maintainedSet the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customersResolve customer complaints in a manner that is timely, courteous and discreetAuthorize acceptance of checks, etc, in a manner that is consistent with company policyWork with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely mannerAttend mandatory monthly store meetingsOther responsibilities as assigned by store management.
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Req #352Tuesday, September 3, 2024Position Summary:
The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.Responsibilities:
Open and close the store in the absence of the Store Manager and Assistant ManagerSafety and security, as assignedOversee the tasks assigned to store teamAssist in the training of store team to ensure optimum performance and customer serviceOversee store team in the absence of the store manager to ensure optimum performance and customer serviceAssist in inventory maintenance; general housekeepingOversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of managementWork with management team to achieve established sales and productivity goalsAssist in maintaining the good working condition of store equipment and fixturesWork with management to develop and execute ideas and activities to increase store trafficEnsure that end-caps, cross merchandising, and feature displays are properly merchandised and maintainedSet the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customersResolve customer complaints in a manner that is timely, courteous and discreetAuthorize acceptance of checks, etc, in a manner that is consistent with company policyWork with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely mannerAttend mandatory monthly store meetingsOther responsibilities as assigned by store management.
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