Kaizen Lab Inc.
Branch Manager
Kaizen Lab Inc., Cadillac, Michigan, United States, 49601
Are you passionate about the job that you do? Can you be an inspirational leader with the ability to engage and inspire teams effectively? Do you have experience in the industry and are ready to jumpstart your career? Do you want to work for an organization with a passion for their communities, members, and staff that offers a long-term, rewarding career with opportunities for growth? If so, then join our team at
Forest Area Federal Credit Union
as a Branch Manager!We're on the lookout for a dynamic
Branch Manager
to join our growing team. Here's your chance to bring creativity, passion, and inspiration to the table and contribute to the future success of our Credit Union.Why Forest Area FCU?Thriving, community-centric environment.Opportunities for professional growth and development.Be a part of a team dedicated to making a positive impact.Excellent benefits package.Role:Guide and manage branch office in providing quality service to members in all aspects of branch operations, including account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines. Establish and maintain a business and service and sales culture.Essential Functions & Responsibilities:Maintain a highly motivated, well-trained staff, with appropriate emphasis on service, sales, and positive employee relations in a team environment.Take and review applications for consumer loan business. Explain loan programs and advise members of loan options and requirements. Analyze member financial condition to include credit history, credit score, collateral, and other financial information to assess the degree of risk and the member’s ability to repay the loan. Make decisions within loan approval authority. Assist dedicated Consumer Lender(s) in appropriately completing same.Schedule, supervise and monitor daily activities, including transactional volume, errors, loan volume, and new accounts.Provide guidance, answer complex questions, and help resolve disputes. Perform transaction overrides, approve transaction exceptions, authorize service fee refunds, and assist in resolving overages and shortages. Investigate losses and oversee audit of cash drawers.Represent the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions and similar groups.Hire, train, develop, coach, and evaluate employee performance; recommend individual employment actions.Monitor all branch activities to ensure they are in compliance with established Credit Union policies and procedures.Supervise vault and ATM management.Create and maintain a cross-selling environment within the branch.Uphold the compliance requirements of all related federal regulations, including but not limited to the Bank Secrecy Act (BSA) and Anti Money Laundering (AML) policies and procedures.Complete annual BSA, AML and other job-related training requirements as established by the credit union and within deadlines.Serve as a back-up for MSR activities as needed.Perform other job-related duties as assigned.Performance Measurements:Maintain a cohesive, highly trained, motivated staff sufficient to meet daily branch demands.Provide informed, professional and accurate service and support to all members and associates.Maintain or exceed annual budgeted branch operating and growth plan while maintaining or improving the financial stability of the branch.Develop and maintain business partner relationships with the community and area schools by calling on potential SEG's and coordinating branch participation in community activities.Effectively evaluate the efficiency of the branch and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.Meet or exceed the established branch goals each month and ensure direct reports achieve XX% of their individual goals.Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.Ensure recovery of all critical branch functions for business contingency within recovery times set by business constraints or disaster recovery plan.Note observations of employee performance. Give and receive feedback from employee. Conduct regular performance meetings and complete performance reviews within the prescribed timeframe.Knowledge and Skills:Experience 1-2 years banking or credit union experience helpful. Experience as a Member Services Representative and/or Member Services Supervisor and/or Consumer Lender helpful.Education Bachelor's degree, or equivalent combination of education, training, and experience.Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
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Forest Area Federal Credit Union
as a Branch Manager!We're on the lookout for a dynamic
Branch Manager
to join our growing team. Here's your chance to bring creativity, passion, and inspiration to the table and contribute to the future success of our Credit Union.Why Forest Area FCU?Thriving, community-centric environment.Opportunities for professional growth and development.Be a part of a team dedicated to making a positive impact.Excellent benefits package.Role:Guide and manage branch office in providing quality service to members in all aspects of branch operations, including account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines. Establish and maintain a business and service and sales culture.Essential Functions & Responsibilities:Maintain a highly motivated, well-trained staff, with appropriate emphasis on service, sales, and positive employee relations in a team environment.Take and review applications for consumer loan business. Explain loan programs and advise members of loan options and requirements. Analyze member financial condition to include credit history, credit score, collateral, and other financial information to assess the degree of risk and the member’s ability to repay the loan. Make decisions within loan approval authority. Assist dedicated Consumer Lender(s) in appropriately completing same.Schedule, supervise and monitor daily activities, including transactional volume, errors, loan volume, and new accounts.Provide guidance, answer complex questions, and help resolve disputes. Perform transaction overrides, approve transaction exceptions, authorize service fee refunds, and assist in resolving overages and shortages. Investigate losses and oversee audit of cash drawers.Represent the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions and similar groups.Hire, train, develop, coach, and evaluate employee performance; recommend individual employment actions.Monitor all branch activities to ensure they are in compliance with established Credit Union policies and procedures.Supervise vault and ATM management.Create and maintain a cross-selling environment within the branch.Uphold the compliance requirements of all related federal regulations, including but not limited to the Bank Secrecy Act (BSA) and Anti Money Laundering (AML) policies and procedures.Complete annual BSA, AML and other job-related training requirements as established by the credit union and within deadlines.Serve as a back-up for MSR activities as needed.Perform other job-related duties as assigned.Performance Measurements:Maintain a cohesive, highly trained, motivated staff sufficient to meet daily branch demands.Provide informed, professional and accurate service and support to all members and associates.Maintain or exceed annual budgeted branch operating and growth plan while maintaining or improving the financial stability of the branch.Develop and maintain business partner relationships with the community and area schools by calling on potential SEG's and coordinating branch participation in community activities.Effectively evaluate the efficiency of the branch and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.Meet or exceed the established branch goals each month and ensure direct reports achieve XX% of their individual goals.Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.Ensure recovery of all critical branch functions for business contingency within recovery times set by business constraints or disaster recovery plan.Note observations of employee performance. Give and receive feedback from employee. Conduct regular performance meetings and complete performance reviews within the prescribed timeframe.Knowledge and Skills:Experience 1-2 years banking or credit union experience helpful. Experience as a Member Services Representative and/or Member Services Supervisor and/or Consumer Lender helpful.Education Bachelor's degree, or equivalent combination of education, training, and experience.Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
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