Service Advisor Genesis of San Bruno San Bruno, CA

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction, and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.What We Offer:Health, Dental, and Vision offered after 90 daysEach year we look to provide the very best insurance we can offer.401k provided by EmpowerAncillary insurance provided by AllstateFSA offered.Life Insurance provided for and paid by Cardinale Automotive Group.Responsibilities:Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Success Index at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Reinforce company policies and adhere to company standards.Encourage compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Qualifications:Organized and friendly personalityDemonstrated ability to manage othersFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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