Hyatt Place
Director of Guest Services
Hyatt Place, Salt Lake City, Utah, United States, 84193
Salary Range: $65,000 - $75,000 per year based on experience.
HYATT PLACE SALT LAKE CITY/DOWNTOWN/THE GATEWAY
Hyatt Place Salt Lake City/Downtown/The Gateway is a stylish hotel in downtown Salt Lake City, featuring 128 guest rooms, The Placery at the lobby bar, an outdoor pool, and 1,000 sq. ft. of event space.
The hotel is conveniently located just east of Highway 15 on N. 400 West at North Temple Street, with free on-site parking for employees and easy access to several TRAX and bus stations, as well as being .3 miles east of the FrontRunner North Temple train station.
Director of Guest Services | JOB DESCRIPTION
LodgeWorks is actively hiring for a Director of Guest Services.
Who we are
LodgeWorks is a privately held hotel development and management company, proud of our extraordinary culture across our 18 hotels, including the award-winning Archer Hotel boutique collection and other well-known brands such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
With over 35 years in the industry, we are known for our strong family culture and commitment to hospitality, which defines everything we do.
Job overview
The Director of Guest Services (DGS) is responsible for leading and managing the Front Desk, Night Audit, Accounting, Concierge, Guest Services, and Reservations. This role ensures attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing suite revenue and occupancy.
Your day-to-day
Interview, select, train, schedule, coach, and support associates to ensure performance aligns with established brand and hotel standards.
Create actionable plans to address guest service deficiencies.
Practice safe work habits and follow MSDS and OSHA standards.
Oversee property accounting functions, including accounts payable and receivable.
Maintain regular attendance in compliance with LodgeWorks standards.
Check guests in and out professionally.
Ensure compliance with brand standard operating procedures.
Maintain personnel and payroll records as per LodgeWorks policies.
Prepare and submit reports to the General Manager and corporate management as requested.
Communicate effectively with guests and associates.
Address guest concerns proactively.
Assist in F&B operations to ensure compliance and satisfaction.
Oversee vendor and personnel contracts within your department.
Monitor front office financial operations for compliance.
Work towards improving guest satisfaction scores.
Set goals for direct reports and provide feedback for improvement.
Serve as Manager on Duty.
Conduct monthly one-on-one and departmental meetings.
Familiarize and communicate hotel emergency procedures.
Review reports and financial statements to assess operational performance.
Assist with any other tasks as requested by management.
Who you are
A team player with a passion for hospitality.
Innovative and entrepreneurial-minded.
Long-term thinker.
Customer-focused.
Adaptable to change.
Committed to a family-oriented workplace culture.
Excellent communicator.
Curious and problem-solving oriented.
Capable of physical tasks as required by the role.
A plus: Six months of related experience in hospitality or service industry.
A must: Eager to be part of a great work culture and team.
Benefits
We offer competitive wages and the following benefits for full-time employees:
PTO
Hotel and restaurant discounts at select LodgeWorks properties
Health, vision, and dental benefits
401(k) plans with matching contributions
Paid holidays
Short-term and long-term disability (company sponsored)
Referral bonuses
Flexible spending accounts
LodgeWorks is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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HYATT PLACE SALT LAKE CITY/DOWNTOWN/THE GATEWAY
Hyatt Place Salt Lake City/Downtown/The Gateway is a stylish hotel in downtown Salt Lake City, featuring 128 guest rooms, The Placery at the lobby bar, an outdoor pool, and 1,000 sq. ft. of event space.
The hotel is conveniently located just east of Highway 15 on N. 400 West at North Temple Street, with free on-site parking for employees and easy access to several TRAX and bus stations, as well as being .3 miles east of the FrontRunner North Temple train station.
Director of Guest Services | JOB DESCRIPTION
LodgeWorks is actively hiring for a Director of Guest Services.
Who we are
LodgeWorks is a privately held hotel development and management company, proud of our extraordinary culture across our 18 hotels, including the award-winning Archer Hotel boutique collection and other well-known brands such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
With over 35 years in the industry, we are known for our strong family culture and commitment to hospitality, which defines everything we do.
Job overview
The Director of Guest Services (DGS) is responsible for leading and managing the Front Desk, Night Audit, Accounting, Concierge, Guest Services, and Reservations. This role ensures attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing suite revenue and occupancy.
Your day-to-day
Interview, select, train, schedule, coach, and support associates to ensure performance aligns with established brand and hotel standards.
Create actionable plans to address guest service deficiencies.
Practice safe work habits and follow MSDS and OSHA standards.
Oversee property accounting functions, including accounts payable and receivable.
Maintain regular attendance in compliance with LodgeWorks standards.
Check guests in and out professionally.
Ensure compliance with brand standard operating procedures.
Maintain personnel and payroll records as per LodgeWorks policies.
Prepare and submit reports to the General Manager and corporate management as requested.
Communicate effectively with guests and associates.
Address guest concerns proactively.
Assist in F&B operations to ensure compliance and satisfaction.
Oversee vendor and personnel contracts within your department.
Monitor front office financial operations for compliance.
Work towards improving guest satisfaction scores.
Set goals for direct reports and provide feedback for improvement.
Serve as Manager on Duty.
Conduct monthly one-on-one and departmental meetings.
Familiarize and communicate hotel emergency procedures.
Review reports and financial statements to assess operational performance.
Assist with any other tasks as requested by management.
Who you are
A team player with a passion for hospitality.
Innovative and entrepreneurial-minded.
Long-term thinker.
Customer-focused.
Adaptable to change.
Committed to a family-oriented workplace culture.
Excellent communicator.
Curious and problem-solving oriented.
Capable of physical tasks as required by the role.
A plus: Six months of related experience in hospitality or service industry.
A must: Eager to be part of a great work culture and team.
Benefits
We offer competitive wages and the following benefits for full-time employees:
PTO
Hotel and restaurant discounts at select LodgeWorks properties
Health, vision, and dental benefits
401(k) plans with matching contributions
Paid holidays
Short-term and long-term disability (company sponsored)
Referral bonuses
Flexible spending accounts
LodgeWorks is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr