Belcan Corporation
PC Support Specialist
Belcan Corporation, Los Angeles, California, United States, 90079
Description:
Job Title: PC Support SpecialistPay Rate: $28.22 / hrLocation: North Hollywood, CAArea Code: 213ZIP Code: 91605Start Date: Right Away
Benefits:
Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision401kOn the job training / cross-trainingLife Insurance, disability insuranceVoluntary life insurance for family members available.Accident and critical illness insurance optional.Scheduled performance reviewsReferral program
Job Description:The PC Support Specialist provides technical support to increase computer user and system efficiency.
Responsibilities:Investigates and resolves computer user support requirements by answering questions about hardware and software.Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.Responds to telephone, voice mail, e‐mail, and in‐person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologies by answering, evaluating, and prioritizing requests.Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error.Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user.Instructs user to perform diagnostic procedures.Analyzes functions, applications, and operations and evaluates existing and proposed solutions.Recommends applicable solutions to resolve problems, minimize "down‐time", and/or improve efficiency.Establishes PC performance by installing hardware, software, and peripheral components such as monitors, keyboards, printers, and disk drives.Installs hardware and software upgrades.Monitors network performance by performing preliminary problem isolation and determination and working with appropriate technical areas/staff to resolve problems.Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references.May prepare and give technical presentations on selected topics.Evaluates software and hardware by testing ease of use and applicability.Helps improve programs by notifying programmers or appropriate technical areas/staff of problems and recommending changes.Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement.Provides updates, status, and completion information to users and team leaders by voice mail, e‐mail, or in person communication.Recognizes and performs preliminary evaluation of ergonomics‐related issues, including workstation setup and furniture configurations, for any team members they contact.Logs and tracks calls.Maintains history records, related problem documentation and prepares standard reports.Maintains technical knowledge by attending educational workshops and reviewing technical or trade publications.Supports the team by accomplishing related results as needed.Work assignments may include cross‐functional or project team responsibilities.
Education and Experience:Trade school course completion, AA, or equivalent external training in computer repair (i.e. Microsoft Systems Certification)4+ years of directly related experienceA+ Certification in personal computer maintenance and repair with continuing practical knowledge in the repair field
Skills and Knowledge:Knowledge and understanding of personal computer operations, diagnosis, and repairs including networks (local and wide area), office application software packages, email, and PC operating systems.Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns.Ability to apply advanced skills in area of specialization.Ability to implement and effectively apply continuous improvement methods.Ability to adapt procedures, techniques, and/or processes to meet special needs.Ability to work on assignments that are complex where considerable judgement and initiative is required in resolving problems and making recommendations.Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments.Ability to determine methods and procedures on new assignments and provide guidance to other non‐exempt or hourly personnel.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to respond to inquiries and to effectively communicate and present information.Ability to effectively demonstrate team member competencies and participate in goal‐setting, performance feedback, and self‐development activities.
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.comEOE/F/M/Disability/Veterans#J-18808-Ljbffr
Job Title: PC Support SpecialistPay Rate: $28.22 / hrLocation: North Hollywood, CAArea Code: 213ZIP Code: 91605Start Date: Right Away
Benefits:
Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision401kOn the job training / cross-trainingLife Insurance, disability insuranceVoluntary life insurance for family members available.Accident and critical illness insurance optional.Scheduled performance reviewsReferral program
Job Description:The PC Support Specialist provides technical support to increase computer user and system efficiency.
Responsibilities:Investigates and resolves computer user support requirements by answering questions about hardware and software.Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.Responds to telephone, voice mail, e‐mail, and in‐person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologies by answering, evaluating, and prioritizing requests.Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error.Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user.Instructs user to perform diagnostic procedures.Analyzes functions, applications, and operations and evaluates existing and proposed solutions.Recommends applicable solutions to resolve problems, minimize "down‐time", and/or improve efficiency.Establishes PC performance by installing hardware, software, and peripheral components such as monitors, keyboards, printers, and disk drives.Installs hardware and software upgrades.Monitors network performance by performing preliminary problem isolation and determination and working with appropriate technical areas/staff to resolve problems.Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references.May prepare and give technical presentations on selected topics.Evaluates software and hardware by testing ease of use and applicability.Helps improve programs by notifying programmers or appropriate technical areas/staff of problems and recommending changes.Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement.Provides updates, status, and completion information to users and team leaders by voice mail, e‐mail, or in person communication.Recognizes and performs preliminary evaluation of ergonomics‐related issues, including workstation setup and furniture configurations, for any team members they contact.Logs and tracks calls.Maintains history records, related problem documentation and prepares standard reports.Maintains technical knowledge by attending educational workshops and reviewing technical or trade publications.Supports the team by accomplishing related results as needed.Work assignments may include cross‐functional or project team responsibilities.
Education and Experience:Trade school course completion, AA, or equivalent external training in computer repair (i.e. Microsoft Systems Certification)4+ years of directly related experienceA+ Certification in personal computer maintenance and repair with continuing practical knowledge in the repair field
Skills and Knowledge:Knowledge and understanding of personal computer operations, diagnosis, and repairs including networks (local and wide area), office application software packages, email, and PC operating systems.Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns.Ability to apply advanced skills in area of specialization.Ability to implement and effectively apply continuous improvement methods.Ability to adapt procedures, techniques, and/or processes to meet special needs.Ability to work on assignments that are complex where considerable judgement and initiative is required in resolving problems and making recommendations.Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments.Ability to determine methods and procedures on new assignments and provide guidance to other non‐exempt or hourly personnel.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to respond to inquiries and to effectively communicate and present information.Ability to effectively demonstrate team member competencies and participate in goal‐setting, performance feedback, and self‐development activities.
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.comEOE/F/M/Disability/Veterans#J-18808-Ljbffr