Northwestern Medicine
IS Team Lead
Northwestern Medicine, Chicago, Illinois, United States, 60290
The
IS Team Lead
reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The
IS Team Lead
will provide guidance and coordinate the activities of cross-functional operational support and project teams, ranging from 3 to 10 individuals. Teams generally consist of Information Services analysts, operations department experts, and vendor/contractor specialists. The Information Services Team Lead manages the selection, installation, configuration, conversion, implementation, and support of systems. These systems, both hardware and software, must be selected, configured, and implemented in accordance with NMH accepted technical and application standards and follow NMH policies for capital and operating expense allocation. Implemented systems will effectively support the business requirements of the targeted user community.
Responsibilities:
Management of all types of information systems projects. Prepare project plans, accurately estimate project timeframes and resource requirements (both personnel and budget). Identify required skill sets, obtain project and resource allocation approvals, and assign project tasks ensuring both successful task completion and staff development. Produce project status reports. Manage the project team, including clients, vendors, consultants, and IS staff.
Responsible for working with project teams to ensure that established design and quality standards are maintained. Review project team techniques and ensure that IS guidelines are followed for system and integration testing; user and operations documentation; and user and operations training.
Responsible for providing the highest level of technical and analytical expertise required to support the development, implementation, and ongoing utilization of application systems. Provide expertise in problem determination, evaluation, and solution development.
Understand the current business operation of the client departments. Work with client departments, analysts, and vendor representatives to select, configure, implement, and support effective system solutions.
Ensure appropriate support documentation is completed and available. Provide leadership in support of installed systems to ensure that they continue to meet client objectives. Monitor support demands (problem tickets, change requests, customer response), for trends and recommend support improvements to increase customer satisfaction.
Establish and maintain a positive working relationship with clients. Provide quality customer service. Manage client expectations, ensuring their understanding of the application system and its impact on their department and the rest of NMH.
Continually develop professional and technical skills.
Qualifications
Required:
Bachelor's equivalent work experience
5 Years of relative experience
Preferred:
Experience in leading Information Services projects
Experience in delivering formal presentations
Excellent verbal and written communication skills
Healthcare knowledge and/or experience
Knowledge of business areas, especially those represented on the team
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
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IS Team Lead
reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The
IS Team Lead
will provide guidance and coordinate the activities of cross-functional operational support and project teams, ranging from 3 to 10 individuals. Teams generally consist of Information Services analysts, operations department experts, and vendor/contractor specialists. The Information Services Team Lead manages the selection, installation, configuration, conversion, implementation, and support of systems. These systems, both hardware and software, must be selected, configured, and implemented in accordance with NMH accepted technical and application standards and follow NMH policies for capital and operating expense allocation. Implemented systems will effectively support the business requirements of the targeted user community.
Responsibilities:
Management of all types of information systems projects. Prepare project plans, accurately estimate project timeframes and resource requirements (both personnel and budget). Identify required skill sets, obtain project and resource allocation approvals, and assign project tasks ensuring both successful task completion and staff development. Produce project status reports. Manage the project team, including clients, vendors, consultants, and IS staff.
Responsible for working with project teams to ensure that established design and quality standards are maintained. Review project team techniques and ensure that IS guidelines are followed for system and integration testing; user and operations documentation; and user and operations training.
Responsible for providing the highest level of technical and analytical expertise required to support the development, implementation, and ongoing utilization of application systems. Provide expertise in problem determination, evaluation, and solution development.
Understand the current business operation of the client departments. Work with client departments, analysts, and vendor representatives to select, configure, implement, and support effective system solutions.
Ensure appropriate support documentation is completed and available. Provide leadership in support of installed systems to ensure that they continue to meet client objectives. Monitor support demands (problem tickets, change requests, customer response), for trends and recommend support improvements to increase customer satisfaction.
Establish and maintain a positive working relationship with clients. Provide quality customer service. Manage client expectations, ensuring their understanding of the application system and its impact on their department and the rest of NMH.
Continually develop professional and technical skills.
Qualifications
Required:
Bachelor's equivalent work experience
5 Years of relative experience
Preferred:
Experience in leading Information Services projects
Experience in delivering formal presentations
Excellent verbal and written communication skills
Healthcare knowledge and/or experience
Knowledge of business areas, especially those represented on the team
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
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