GT Independence
Director of Operations
GT Independence, Sturgis, Michigan, United States, 49091
Work for a company where you make a difference in people's lives every day!
At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2024! We also received the "Great Place To Work" Certification for 2023-2024!
The Director of (Self Direction) Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.
RESPONSIBILITIES AND DUTIES
Maintains Operational Standards
Formulates, implements, and communicates operational policies and procedures
Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
Develops leadership and management skills within subordinates
Approves performance appraisals and wage increases
Develops metrics to measure operations performance
Participates in the development of new services for recently acquired contracts
Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
Monitors workloads of the group and re-assigns agencies and programs appropriately
Collaborates with directors and executives from other functional areas to optimize delivery of services
Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
Identifies opportunities to improve our processes
Builds and maintains relationships with Agencies
Promote adherence to and upholds the company’s mission and values
Other duties as assigned
EDUCATION
Bachelor’s Degree in business, human services or related field or equivalent work experience.
EXPERIENCE AND QUALIFICATIONS
At least 5 years of experience relevant to the work performed
Knowledgebase in supervision, business management and leadership
Excellent written and oral communication skills
Extensive experience in working on complex projects with Critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating and maintaining highly effective team
Competent in the use of Microsoft Office programs and the Internet
GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.
Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
EDUCATION
Bachelors or better in General Business
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At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2024! We also received the "Great Place To Work" Certification for 2023-2024!
The Director of (Self Direction) Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.
RESPONSIBILITIES AND DUTIES
Maintains Operational Standards
Formulates, implements, and communicates operational policies and procedures
Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
Develops leadership and management skills within subordinates
Approves performance appraisals and wage increases
Develops metrics to measure operations performance
Participates in the development of new services for recently acquired contracts
Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
Monitors workloads of the group and re-assigns agencies and programs appropriately
Collaborates with directors and executives from other functional areas to optimize delivery of services
Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
Identifies opportunities to improve our processes
Builds and maintains relationships with Agencies
Promote adherence to and upholds the company’s mission and values
Other duties as assigned
EDUCATION
Bachelor’s Degree in business, human services or related field or equivalent work experience.
EXPERIENCE AND QUALIFICATIONS
At least 5 years of experience relevant to the work performed
Knowledgebase in supervision, business management and leadership
Excellent written and oral communication skills
Extensive experience in working on complex projects with Critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating and maintaining highly effective team
Competent in the use of Microsoft Office programs and the Internet
GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.
Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
EDUCATION
Bachelors or better in General Business
#J-18808-Ljbffr