Altice USA
Business Transformation Specialist
Altice USA, Bethpage, New York, United States, 11714
Optimum
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!We are Optimum!Job Summary
The Business Transformation Specialist will be part of a team responsible for the long-term transition of legacy systems and processes to a modern digital-first platform. This role serves a dedicated organization who owns an entirely new customer journey tied to a full stack technology migration. This role will serve as a key thought-leader within our company, helping to champion a "digital first" planning culture, and supporting corporate efforts to further adopt digital technologies as a core part of our sales, marketing and care operations.This is a position that requires a dedicated professional and will have direct involvement in all sales and marketing process architecture decisions across a wide variety of channels. You will support strategic transformation across platforms and processes including customer relationship management, campaign management, multi-channel identity management, serviceability and construction management, order management, lead generation, partner engagement, and artificial intelligence. The successful candidate will have command of best practices and trends in enterprise software systems and go-to-market strategies.The Business Transformation Specialist will oversee multiple IT project pipelines, working with a mix of dependent internal teams and external vendors to define requirements, responsibilities, deliverables, and associated timelines to accomplish set goals. Architecture design and documentation are of utmost importance. They must possess thorough knowledge of project management best practices, as well as building and presenting budget plans to management. Defining KPIs and creating a clear timeline for both short-term and long-term initiatives is critical to succeeding in this role.Responsibilities
Help conduct thorough analysis of current B2B sales processes to identify areas for improvement and automation.Help develop and implement a data-driven approach to decision-making within B2B Sales Operations.Assist in the ongoing configuration and optimization of Salesforce as the core B2B Sales Operations platform.Conduct QA and user testing to gather feedback and ensure proper business acceptance.Support the development and implementation of effective change management strategies to facilitate user adoption.Partner with IT and vendors to ensure the ongoing maintenance, security, and support model post-implementation.Leverage automation tools and technologies to streamline manual tasks and increase sales and marketing productivity.Qualifications
Minimum 3+ years of experience in a technical role, with proven experience in successful business transformation initiatives.Experience in developing and implementing transformation strategies across various functional areas (e.g., marketing, sales, operations, finance, IT).Strong understanding of operations management, change management principles, and project management methodologies.Some experience with enterprise software vendors across a wide variety of business functions including CRM, GIS, CPQ, RLM, CDP, CMS, CLM, DSP, ESP, and BSS/OSS.Broad experience with agile software development and associated platforms (e.g. Jira).Excellent analytical and problem-solving skills with the ability to identify root causes of issues and develop effective solutions.Strong communication, interpersonal, and negotiation skills, with the ability to influence and motivate stakeholders at all levels.Demonstrated ability to manage complex projects, meet deadlines, and deliver results on time and within budget.At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!We are Optimum!Job Summary
The Business Transformation Specialist will be part of a team responsible for the long-term transition of legacy systems and processes to a modern digital-first platform. This role serves a dedicated organization who owns an entirely new customer journey tied to a full stack technology migration. This role will serve as a key thought-leader within our company, helping to champion a "digital first" planning culture, and supporting corporate efforts to further adopt digital technologies as a core part of our sales, marketing and care operations.This is a position that requires a dedicated professional and will have direct involvement in all sales and marketing process architecture decisions across a wide variety of channels. You will support strategic transformation across platforms and processes including customer relationship management, campaign management, multi-channel identity management, serviceability and construction management, order management, lead generation, partner engagement, and artificial intelligence. The successful candidate will have command of best practices and trends in enterprise software systems and go-to-market strategies.The Business Transformation Specialist will oversee multiple IT project pipelines, working with a mix of dependent internal teams and external vendors to define requirements, responsibilities, deliverables, and associated timelines to accomplish set goals. Architecture design and documentation are of utmost importance. They must possess thorough knowledge of project management best practices, as well as building and presenting budget plans to management. Defining KPIs and creating a clear timeline for both short-term and long-term initiatives is critical to succeeding in this role.Responsibilities
Help conduct thorough analysis of current B2B sales processes to identify areas for improvement and automation.Help develop and implement a data-driven approach to decision-making within B2B Sales Operations.Assist in the ongoing configuration and optimization of Salesforce as the core B2B Sales Operations platform.Conduct QA and user testing to gather feedback and ensure proper business acceptance.Support the development and implementation of effective change management strategies to facilitate user adoption.Partner with IT and vendors to ensure the ongoing maintenance, security, and support model post-implementation.Leverage automation tools and technologies to streamline manual tasks and increase sales and marketing productivity.Qualifications
Minimum 3+ years of experience in a technical role, with proven experience in successful business transformation initiatives.Experience in developing and implementing transformation strategies across various functional areas (e.g., marketing, sales, operations, finance, IT).Strong understanding of operations management, change management principles, and project management methodologies.Some experience with enterprise software vendors across a wide variety of business functions including CRM, GIS, CPQ, RLM, CDP, CMS, CLM, DSP, ESP, and BSS/OSS.Broad experience with agile software development and associated platforms (e.g. Jira).Excellent analytical and problem-solving skills with the ability to identify root causes of issues and develop effective solutions.Strong communication, interpersonal, and negotiation skills, with the ability to influence and motivate stakeholders at all levels.Demonstrated ability to manage complex projects, meet deadlines, and deliver results on time and within budget.At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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