TEKsystems
Service Desk Specialist
TEKsystems, Houston, Texas, United States,
TEKsystems
Service Desk Specialist
in
Pearl Harbor ,
Hawaii
Description:Our customer in search of a junior level service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requestso Provides polite and friendly customer serviceo Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when requiredo Documents incident status and solutions in incident database tools.o Possesses current working knowledge of computers, printers, laptops, and common windows applicationso Works through various types Tier II issues with telephone assisto Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability1) Must have an active TS/SCI2) Security+ CE4.) Must earn a Microsoft windows O/S certification prior to starting6 years with Bachelor's degree8 years with AA degree or working towards one.Skills:Additional Skills & Qualifications:Must have excellent customer service skills and be flexible to work in a 24/7 environment.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:§ Critical Illness, Accident, and Hospital§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)§ Short and long-term disability§ Time Off/Leave (PTO, Vacation or Sick Leave)About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Service Desk Specialist
in
Pearl Harbor ,
Hawaii
Description:Our customer in search of a junior level service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requestso Provides polite and friendly customer serviceo Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when requiredo Documents incident status and solutions in incident database tools.o Possesses current working knowledge of computers, printers, laptops, and common windows applicationso Works through various types Tier II issues with telephone assisto Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability1) Must have an active TS/SCI2) Security+ CE4.) Must earn a Microsoft windows O/S certification prior to starting6 years with Bachelor's degree8 years with AA degree or working towards one.Skills:Additional Skills & Qualifications:Must have excellent customer service skills and be flexible to work in a 24/7 environment.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:§ Critical Illness, Accident, and Hospital§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)§ Short and long-term disability§ Time Off/Leave (PTO, Vacation or Sick Leave)About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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