IT Service Desk Analyst

Genesis10 is seeking a IT Service Desk Analyst for a contract with our client in Bayport, MN. 100% Remote. Job Description: Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Key Responsibilities: Responding to support issues via ITSM tools Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Writing, editing, and revising knowledge articles Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems Installing and supporting print drivers Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems Familiarity with PC Hardware and Software Experience with Network Repairs and Analysis Good Customer Service Skills Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience Writing and Editing Skills to create process documentation Education in Computer Repairs and how to Troubleshoot Problems Knowledge of other required Computer Systems DIRECTION OF OTHERS This role will get daily direction from their Team Lead and direct Supervisor. Required Basic Qualifications: 1 Years' experience in IT Relationship Customer Support 1 Years' experience in desktop/laptop/mobility hardware maintenance, repair and troubleshooting 1 Years' exposure to Windows Operating systems in an Enterprise environment 1 Years' experience utilizing Microsoft Office tools and multi factor authentication 1 Years' exposure to software installation utilizing remote tools 1 Years' exposure to Active Directory, including Group Policy, Users and Computer objects, network Compensation: Hourly W2 pay rate $22.00-$24.00 We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientat on, gender identity, national origin, disability, or status as a protected veteran. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran