Client Service and Delivery Manager, Global Fund Services

About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.Position Overview:Responsible for overall client service and delivery across all applicable disciplines (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) for one or multiple clients. Facilitates efforts of the service team and other internal stakeholders, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.Major Responsibilities:Acts as the senior client contact representing all applicable product disciplines and provides for escalation on client queries and issue resolution. Responsible for identifying and addressing service issues as and when they arise.Responsible for managing client service reviews and due diligence visits within each of the key product areas (Custody, Fund Accounting, Transfer Agency, or Middle Office Outsourcing). Monitor performance against Service Level Descriptions.Partners with Relationship Manager/s and ensures issues are communicated and escalated in a timely manner both internally and directly with the client(s).Responsible for overall project planning for key clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects and are held responsible for meeting their respective deliverables. The Client Service Delivery Manager is also responsible for keeping the client informed of progress towards project completion.Review, approve and ensure timely publication of monthly reporting to consultants/clients including calculating KPI levels.Provide support for Relationship Manager tasks such as at risk reporting, issues reporting, relationship plans, client survey administration and oversight, etc.Oversees complex initiatives involving multiple disciplines and/or ambiguous issues.Consistently displays a balanced, cross-functional perspective, liaising with the rest of the business to improve efficiency, effectiveness, and productivity.Qualifications - External:Knowledge/Skills/Experience:Extensive experience in client servicing and/or related investment management outsourcing and fund administration management accounting/operations.A College or University degree and/or general finance and portfolio management knowledge through proven work experience.Technical knowledge of trust or asset management and accounting, usually acquired through related work experience is required to manage overall client service.Knowledge of fund structures, general finance, and portfolio management concepts.Skills in negotiation, delegation, leadership, and client servicing.Highly flexible and adaptable to change.Excellent oral and written communication skills.Client skill and service excellence.Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable Accommodation:Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

MyHRHelp@ntrs.com .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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