The People Concern
Program Manager, Permanent Supportive Housing
The People Concern, Los Angeles, California, United States, 90079
Program Manager, Permanent Supportive Housing
Role:
Program Manager, Permanent Supportive HousingReports to:
Assistant DirectorLocation:
CloverfieldSummaryThe People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Scattered Site Housing Program houses individuals throughout Los Angeles County in subsidized housing units.Participants are linked to an ICMS case manager who provides intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Participants remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.The Program Manager is responsible for the daily oversight of the ICMS Team. This includes assistance with client crisis management, coordination of services, and clinical supervision to the case management team. The Program Manager serves as the primary liaison between DHS and the ICMS team, ensuring funder standards are met.Essential Duties and ResponsibilitiesProvides clinical and administrative supervision to Bachelor level Case Managers and Masters level Clinical Case Managers.Facilitates weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.Collaborates with The Housing Department team, DHS, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.Assists with client crisis management, including assessment for voluntary and involuntary psychiatric hospitalizations.Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Director.Ensure all documentation, charting, and data collection is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews.In coordination with the Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget.Responsible for hiring and staffing ICMS team and ensuring staff are adequately trained and abide by all policies and procedures.Ensure case managers are linking clients to appropriate services and utilizing a “Whatever It Takes” approach.Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.QualificationsMSW, MFT, LPC, or PsyD who is registered with CA BBS (supervision hours are available for this position).Licensed preferred but must be license eligible.Minimum of two years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.Able to provide direct supervision and management of assigned staff.Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.Strong critical thinking, problem-solving, and team building skills.Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.Current, valid California Driver’s license with an acceptable driving record.Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.Preferred QualificationsLCSW or LMFT, or close to licensure.Two years’ supervisory experience.Knowledge and experience in chemical dependency and substance abuse treatment.Minimum 30 WPM typing speed.Physical RequirementsField (may need to travel) and indoor office environment.On occasion walk or drive to different local sites.Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.Will necessitate working in busy and loud environments.Will be exposed to elements like cold, heat, dust, noise, and odor.May need to bend, stoop, twist, and sit throughout the day.EXPECTED BEHAVIORS OF ALL STAFFAct as a role model.Demonstrate a sense of responsibility.Continuously learn and improve.Acknowledge your own areas of improvement.Hear and provide honest, specific, and direct feedback.Create an environment where everyone is welcomed, valued, and respected.Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.Benefits:Medical InsuranceVision InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-Term DisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & Certificates
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Role:
Program Manager, Permanent Supportive HousingReports to:
Assistant DirectorLocation:
CloverfieldSummaryThe People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Scattered Site Housing Program houses individuals throughout Los Angeles County in subsidized housing units.Participants are linked to an ICMS case manager who provides intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Participants remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.The Program Manager is responsible for the daily oversight of the ICMS Team. This includes assistance with client crisis management, coordination of services, and clinical supervision to the case management team. The Program Manager serves as the primary liaison between DHS and the ICMS team, ensuring funder standards are met.Essential Duties and ResponsibilitiesProvides clinical and administrative supervision to Bachelor level Case Managers and Masters level Clinical Case Managers.Facilitates weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.Collaborates with The Housing Department team, DHS, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.Assists with client crisis management, including assessment for voluntary and involuntary psychiatric hospitalizations.Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Director.Ensure all documentation, charting, and data collection is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews.In coordination with the Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget.Responsible for hiring and staffing ICMS team and ensuring staff are adequately trained and abide by all policies and procedures.Ensure case managers are linking clients to appropriate services and utilizing a “Whatever It Takes” approach.Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.QualificationsMSW, MFT, LPC, or PsyD who is registered with CA BBS (supervision hours are available for this position).Licensed preferred but must be license eligible.Minimum of two years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.Able to provide direct supervision and management of assigned staff.Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.Strong critical thinking, problem-solving, and team building skills.Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.Current, valid California Driver’s license with an acceptable driving record.Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.Preferred QualificationsLCSW or LMFT, or close to licensure.Two years’ supervisory experience.Knowledge and experience in chemical dependency and substance abuse treatment.Minimum 30 WPM typing speed.Physical RequirementsField (may need to travel) and indoor office environment.On occasion walk or drive to different local sites.Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.Will necessitate working in busy and loud environments.Will be exposed to elements like cold, heat, dust, noise, and odor.May need to bend, stoop, twist, and sit throughout the day.EXPECTED BEHAVIORS OF ALL STAFFAct as a role model.Demonstrate a sense of responsibility.Continuously learn and improve.Acknowledge your own areas of improvement.Hear and provide honest, specific, and direct feedback.Create an environment where everyone is welcomed, valued, and respected.Equal Opportunity EmployerThe People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.About the People ConcernThe People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.Benefits:Medical InsuranceVision InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-Term DisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & Certificates
#J-18808-Ljbffr