Forsta
Project Manager
Forsta, Chicago, Illinois, United States, 60290
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.Our Mission:We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.Our Values:Energize the customer relationship:
Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.Success starts with me:
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.Commit to learning:
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.Dare to innovate:
We challenge the status quo with creativity and innovation as our true north.Better together:
We check our egos at the door. We work together, so we win together.Job Description
The Project Manager (Account Manager II) leads individual client projects that include moderately complex survey designs, sampling designs, deliverables, and client timelines. The Project Manager is responsible for the set-up and ongoing maintenance for data collection and reporting for Press Ganey Member Experience products. This includes survey design, building, and report/dashboard configuration on multiple platforms. This person is the liaison between the client, the Press Ganey account team, and other stakeholders throughout the project and is expected to meet client expectations accurately and consistently, while developing relationships and identifying ways to delight their client contacts with value added service. The Project Manager role is responsible for managing Press Ganey’s moderately complex Health Plan clients. Portfolios will include multiple ongoing projects.Duties and ResponsibilitiesUpdate survey design based on client goals and feedbackReview and QC reportingPartner with client through pre-launch testingManage project timeline (client facing and internal) to ensure on time survey launch, completion, and reportingLead kick off calls at the start of project in order to appropriately set client expectationsTrack response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goalsAbility to identify risk and proactively solve problemsUnderstand and become proficient in the MCAHPS survey program which includes interpreting the quality assurance guidelines and ensuring compliance.Client support and regular status reports.Provide support for service failures and service recoveryAct as an engaged and effective member of a team, working with cross-functional partners across the organization.Qualifications
Minimum of 3 years of health care, quality improvement, project management, or experience improvement experience.Understanding of the unique challenges within Health Care, Health Plans and Member Experience.Understand and become proficient in the HEDIS/CAHPS survey program which includes interpreting the quality assurance guidelines and ensuring compliance.Proven excellence in the support and service to clients.Use of demonstrated analytical skills to identify, research, and solve problems with a sense of urgency.Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills.Excellent written and verbal communication skills.Strong organizational skills and attention to detail.Ability to question, probe, and/or challenge clients in order to ensure the client’s ultimate needs are met.Ability to handle multiple projects simultaneously while meeting strict deadlines.Ability to provide recommendations that will support client goals and strategy.Ability to anticipate client questions and needs.Ability to act as a strategic partner and expert in management of client portfolio.Ability to identify and escalate risk to internal and external partners.EducationBachelor’s degree in a related field is required.Additional Information
Don’t meet every single requirement?
We encourage you to apply anyway. You may be just the right candidate for this or other roles.Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.The expected base salary for this position ranges from $54,000 - $86,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.All your information will be kept confidential according to EEO guidelines.
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Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.Success starts with me:
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.Commit to learning:
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.Dare to innovate:
We challenge the status quo with creativity and innovation as our true north.Better together:
We check our egos at the door. We work together, so we win together.Job Description
The Project Manager (Account Manager II) leads individual client projects that include moderately complex survey designs, sampling designs, deliverables, and client timelines. The Project Manager is responsible for the set-up and ongoing maintenance for data collection and reporting for Press Ganey Member Experience products. This includes survey design, building, and report/dashboard configuration on multiple platforms. This person is the liaison between the client, the Press Ganey account team, and other stakeholders throughout the project and is expected to meet client expectations accurately and consistently, while developing relationships and identifying ways to delight their client contacts with value added service. The Project Manager role is responsible for managing Press Ganey’s moderately complex Health Plan clients. Portfolios will include multiple ongoing projects.Duties and ResponsibilitiesUpdate survey design based on client goals and feedbackReview and QC reportingPartner with client through pre-launch testingManage project timeline (client facing and internal) to ensure on time survey launch, completion, and reportingLead kick off calls at the start of project in order to appropriately set client expectationsTrack response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goalsAbility to identify risk and proactively solve problemsUnderstand and become proficient in the MCAHPS survey program which includes interpreting the quality assurance guidelines and ensuring compliance.Client support and regular status reports.Provide support for service failures and service recoveryAct as an engaged and effective member of a team, working with cross-functional partners across the organization.Qualifications
Minimum of 3 years of health care, quality improvement, project management, or experience improvement experience.Understanding of the unique challenges within Health Care, Health Plans and Member Experience.Understand and become proficient in the HEDIS/CAHPS survey program which includes interpreting the quality assurance guidelines and ensuring compliance.Proven excellence in the support and service to clients.Use of demonstrated analytical skills to identify, research, and solve problems with a sense of urgency.Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills.Excellent written and verbal communication skills.Strong organizational skills and attention to detail.Ability to question, probe, and/or challenge clients in order to ensure the client’s ultimate needs are met.Ability to handle multiple projects simultaneously while meeting strict deadlines.Ability to provide recommendations that will support client goals and strategy.Ability to anticipate client questions and needs.Ability to act as a strategic partner and expert in management of client portfolio.Ability to identify and escalate risk to internal and external partners.EducationBachelor’s degree in a related field is required.Additional Information
Don’t meet every single requirement?
We encourage you to apply anyway. You may be just the right candidate for this or other roles.Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.The expected base salary for this position ranges from $54,000 - $86,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.All your information will be kept confidential according to EEO guidelines.
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