JLL
Operations Manager
JLL, Chicago, Illinois, United States, 60290
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves
- The Operations Manager serves as a business partner to the local Markets business in JLL’s Chicago corporate office. The position will partner closely with the local Office Lead, with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment.Operations oversight for overall office, primarily working with Brokerage but serves as point of contact for all other business linesPartner with Broker Lead to achieve business objectives and firm/regional initiatives, ensure transparency, and build a culture of trust and teamwork within Brokerage and broader officeEnsure alignment between Marketing, Research and Operations (project coordinators) to provide best in class support to producersDrive adoption and utilization of firm’s sales enablement and technology platformsDevelop and motivate a high-performing operation (project coordinator) team
Work with recruiting/HR for hiring and onboarding of new team membersIdentify learning opportunities and provide training as neededDevelop retention and recognition program for high value talentManage marginal performers
Partner with Finance to ensure complete, accurate and timely reporting
Closed transaction processingEnsure AR over 60 days
Ensure regular review/updates of pipeline (WIP)Ensure compliance with Firm’s, region and or local market specific policies, including expense policies and pre-approval requirementsEnsure accurate time reporting by direct reports and provide timely approvals
Ensure all policies and procedures are communicated effectively and adopted by team membersResponsible for organizing team meetings, client events, philanthropy events, and culture building activitiesPartner with regional Facilities team and [local Capital Markets Operation Manager] to ensure all facilities needs are metInterested? An ideal candidate would need to have the following qualifications:Required5+ years prior management experience and prior business operations experience – in commercial real estate industry a plusDemonstrated leadership ability with collaborative management styleCritical thinker with high emotional intelligence and strong conflict management abilityStrong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriateProven experience developing high performance teams; high employee engagement and effective delegatorExcellent project management ability; solution oriented, organized and resourcefulDemonstrated commitment to high professional ethical standardsComfortable working in a fast-paced sales environmentPreferredBachelor’s degree in Business Administration, Finance, or related / equivalentLocation:
On-site – Chicago, ILIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement .For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy
here .This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at
Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page.Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr
- The Operations Manager serves as a business partner to the local Markets business in JLL’s Chicago corporate office. The position will partner closely with the local Office Lead, with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment.Operations oversight for overall office, primarily working with Brokerage but serves as point of contact for all other business linesPartner with Broker Lead to achieve business objectives and firm/regional initiatives, ensure transparency, and build a culture of trust and teamwork within Brokerage and broader officeEnsure alignment between Marketing, Research and Operations (project coordinators) to provide best in class support to producersDrive adoption and utilization of firm’s sales enablement and technology platformsDevelop and motivate a high-performing operation (project coordinator) team
Work with recruiting/HR for hiring and onboarding of new team membersIdentify learning opportunities and provide training as neededDevelop retention and recognition program for high value talentManage marginal performers
Partner with Finance to ensure complete, accurate and timely reporting
Closed transaction processingEnsure AR over 60 days
Ensure regular review/updates of pipeline (WIP)Ensure compliance with Firm’s, region and or local market specific policies, including expense policies and pre-approval requirementsEnsure accurate time reporting by direct reports and provide timely approvals
Ensure all policies and procedures are communicated effectively and adopted by team membersResponsible for organizing team meetings, client events, philanthropy events, and culture building activitiesPartner with regional Facilities team and [local Capital Markets Operation Manager] to ensure all facilities needs are metInterested? An ideal candidate would need to have the following qualifications:Required5+ years prior management experience and prior business operations experience – in commercial real estate industry a plusDemonstrated leadership ability with collaborative management styleCritical thinker with high emotional intelligence and strong conflict management abilityStrong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriateProven experience developing high performance teams; high employee engagement and effective delegatorExcellent project management ability; solution oriented, organized and resourcefulDemonstrated commitment to high professional ethical standardsComfortable working in a fast-paced sales environmentPreferredBachelor’s degree in Business Administration, Finance, or related / equivalentLocation:
On-site – Chicago, ILIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement .For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy
here .This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at
Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page.Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr