GCI Communication Corp
Quality & Data Control Specialist III
GCI Communication Corp, Anchorage, Alaska, United States, 99507
GCI Communication Corp - Quality & Data Control Specialist III - Anchorage, Alaska
GCI's Quality & Data Control Specialist III will ensure accuracy and quality of Customer Service sales, billing, and work tasks to ensure customer account accuracy and reinforcement of required product bundling.ESSENTIAL DUTIES AND RESPONSIBILITIES:Auditing of Sales, Billing, and work tasks.System User Acceptance Testing.Training, Testing, and Development.Data Assurance & Integrity Reporting.Procedure training and documentation.COMPETENCIES:ACCOUNTABILITY:
Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.BASIC PRINCIPLES:
Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees.COLLABORATION:
Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.COMMUNICATION:
Conveys thoughts and expresses ideas appropriately and professionally; excellent verbal and written communication skills.COMPLIANCE:
Follows internal controls; protects company and customer confidential information.CUSTOMER FOCUS:
Develops positive rapport with customers; demonstrates commitment to service excellence.RELIABILITY:
Consistently follows through on assigned tasks as expected.RESULTS:
Uses knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.SAFETY & SECURITY:
Supports a safe work environment by following all workplace safety rules and guidelines.ADDITIONAL JOB REQUIREMENTS:With minimal supervision, work on complex projects and tasks to ensure customer account accuracy and reinforcement of required product bundling. Support and provide instruction to representatives and management statewide to improve accuracy.Minimum Qualifications:High School diploma or equivalent.Minimum of six (6) years in any combination of billing systems, customer service, call center, and/or office administration experience.PREFERRED:Associate degree in Accounting, Business Management, Information Technology, or relevant field.Knowledge of cellular equipment, product line procedures, collection processes, billing, and invoicing.DRIVING REQUIREMENTS:This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.PHYSICAL REQUIREMENTS and WORKING CONDITIONS:Work is primarily sedentary, requiring daily routine computer usage. Must work well in a team environment and be able to work with a diverse group of people and customers.Diversity, Equity, and Inclusion:
At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated.EEO:
GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.DISCLAIMER:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.
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GCI's Quality & Data Control Specialist III will ensure accuracy and quality of Customer Service sales, billing, and work tasks to ensure customer account accuracy and reinforcement of required product bundling.ESSENTIAL DUTIES AND RESPONSIBILITIES:Auditing of Sales, Billing, and work tasks.System User Acceptance Testing.Training, Testing, and Development.Data Assurance & Integrity Reporting.Procedure training and documentation.COMPETENCIES:ACCOUNTABILITY:
Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.BASIC PRINCIPLES:
Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees.COLLABORATION:
Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.COMMUNICATION:
Conveys thoughts and expresses ideas appropriately and professionally; excellent verbal and written communication skills.COMPLIANCE:
Follows internal controls; protects company and customer confidential information.CUSTOMER FOCUS:
Develops positive rapport with customers; demonstrates commitment to service excellence.RELIABILITY:
Consistently follows through on assigned tasks as expected.RESULTS:
Uses knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.SAFETY & SECURITY:
Supports a safe work environment by following all workplace safety rules and guidelines.ADDITIONAL JOB REQUIREMENTS:With minimal supervision, work on complex projects and tasks to ensure customer account accuracy and reinforcement of required product bundling. Support and provide instruction to representatives and management statewide to improve accuracy.Minimum Qualifications:High School diploma or equivalent.Minimum of six (6) years in any combination of billing systems, customer service, call center, and/or office administration experience.PREFERRED:Associate degree in Accounting, Business Management, Information Technology, or relevant field.Knowledge of cellular equipment, product line procedures, collection processes, billing, and invoicing.DRIVING REQUIREMENTS:This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.PHYSICAL REQUIREMENTS and WORKING CONDITIONS:Work is primarily sedentary, requiring daily routine computer usage. Must work well in a team environment and be able to work with a diverse group of people and customers.Diversity, Equity, and Inclusion:
At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated.EEO:
GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.DISCLAIMER:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.
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