Attendee Experience Manager

Unbridled puts people first, and it’s embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production and creative services. Our values drive everything we do, and we believe in fostering a culture of authenticity and radical generosity. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.Job DescriptionA qualified Attendee Experience Manager candidate will have experience managing a team with a minimum of six members, an excellent foundation of Cvent, and registration management (attrition management, rooming list management, attendee/registration management, contract negotiation and execution). If you love to present to and work with clients as well as a team of eager coordinators, this would be a great opportunity for you. It’s also a plus if you have strong skills in Excel with an ability to build and manage budgets and perform program reconciliations as needed. Our coordinators also need a hands-on and well thought out training, so experience and passion for training is a must. This is a leadership position, so we are looking for someone with proven leadership qualities that does not settle for the status quo and is always looking to expand their education around leadership skills while striving for excellence for their team. They should be extremely self-motivated, driven, committed, and a dedicated team player with a desire to provide outstanding customer service to our clients and their attendees.Successful candidates will have the following:Understanding of hotel contracts, clauses, concessions, and addendumsProficient in CventDatabase managementAbility to grow and train the attendee management coordinatorsStrong attention to detailProficient in Microsoft Office with high focus on ExcelCommunication SkillsExcellent verbal and written communication skillsExcellent interpersonal communication skills including effective listeningExcellent presentation skills in one-on-one and small group situations involving clients and associatesLeadership AbilitiesSelf-motivated with strong time management skills and demonstrated ability to set goals and achieve prioritiesAbility to manage multiple tasks simultaneously; function well under pressure, delegate effectively, and remain positive and constructive under stressAbility to create and oversee training and implement operational process initiativesWhat you would be doing at Unbridled:Accountable for the entire attendee experience departmentCreate and update budgets and contracts for registration only clientsCreate and update project timelinesManage attendee experience team schedulesEvaluate client needs and translate to best outcome for registration and reporting needsTest and proof all event sitesFinancial management responsibilitiesProvide detailed reporting, data and metrics as required by clientEnsure client and Unbridled brand compliance in all websites and communicationsMaintain Unbridled Solutions attendee management best practices and training manualTrain and support Coordinators in updating Cvent, reporting, manifests, rooming list, attrition, hotel concessions, post program surveys, how to manage an on-site registration desk, how to field attendee inquiries, and how to present to clientsSupport Sales Managers in client presentation of Attendee Management Services to include functionality, website options, reporting capabilitiesLimited travel on client-specific events to manage onsite registration, reporting, and client presentationsEmbody the Unbridled Brand and Culture, including our Cornerstones: Change, Character, Credibility, and CommunityComprehensive BenefitsUnbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes:Salary Range: $75,000 - $85,000Health & Dental InsuranceVision Insurance, FSA & HSA Plan OptionsLife, Short-Term & Long-Term Disability Insurance401k Plan with Discretionary Company MatchEmployee Loan ProgramPTO Exchange ProgramPaid Time Off & Paid Sick LeavePaid HolidaysMonthly Parking PassCommunity Service LeaveProfessional Therapy BenefitsVoluntary Pet InsuranceCell Phone AllowanceIn addition to our extensive benefits package, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications.An Unbridled Community Takes All KindsWe hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come “Be you” with us.Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more. There is no application deadline for this role.Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact us

recruiting@unbridled.com .

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