Special Service for Groups, Inc.
Peer Outreach Specialist
Special Service for Groups, Inc., Los Angeles, California, United States, 90079
Special Service for Groups, IncJob DescriptionTitle:
Peer Outreach SpecialistDivision:
HOPICSFLSA:
Non-Exempt/Full Time ( 40 hours per week)Supervisor:
Program ManagerPay Range:
$22.00 - $25.00 per hourRevised:
12/01/23
SummaryUnder the supervision of the Mental Health Program Manager and/or Senior Manager of Mental Health, and as part of a multidisciplinary team, the incumbent will provide professional case management services in connection with outreach to, and linkage to resources and services for unhoused consumers who are primarily Central American immigrants, and assist consumers and their significant others in increasing understanding and developing solutions to problems that lead to, and result from being unhoused.
In this specific role, the incumbent will be specifically focusing on engaging unhoused clients in the field, building rapport and trust, and using the relationship to assist clients, who are primarily Central American immigrants, in getting linked to a wide range of services, particularly focused on linkages to a variety of levels of care of behavioral health services and physical health services.
Essential FunctionsEstablish rapport and trust with the community and collect direct feedback to better understand the community’s unique needs and inform the development and implementation of trauma-focused programming.Participate in trainings and collaborate with the Traditional Healer to identify best practices related to engagement, culturally and linguistically appropriate programming, and enhance staff competency overall.Offer Central American, Indigenous, and other Latin communities access to traditional healing practices that support trauma healing and resiliency.Utilize evidence-based case management methods in assessing clients’ immediate needs, their housing situation and needs, and the creation of case management plans to help ameliorate issues that contribute to them being unhoused.Coordinate daily work responsibilities in the field to provide service to clients, complete documentation, attend meetings, and participate in trainings.Coordinate treatment with the multidisciplinary team in the field as part of a homeless outreach effort in Service Planning Area 6.Provide assistance to unhoused clients in the field (e.g., RV, encampments, shelters, etc.).Complete documentation in accordance with the guidelines established for the HOPICS BHS department, including entering all notes, care plans, and outcomes into the appropriate electronic health record system.Link unhoused consumers to culturally appropriate health-related services, other programming, and provide wrap-around case management.Document effectively in accordance with established standards of care on a daily basis.Participate in all required meetings, trainings, collaborations, and multi-disciplinary team meetings within the program.Coordinate program activities to meet contractual agreements, laws, regulations, and funding requirements directly with the Mental Health Program Manager.Participate in weekly supervision (individual and/or group).Assume other tasks as assigned by the Mental Health Program Manager.Provide a significant proportion of services in the field.Coordinate transportation and transport BHS staff and clients using agency provided transportation as needed.Enter appropriate activity into the EHR system regularly.Build rapport with individuals and staff of various community organizations that serve unhoused individuals, families, low-income households, and other HOPICS target populations.Maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.Maintain regular attendance and files/records on client services in compliance with HIPAA & CFR42 and other funding requirements for auditing purposes.Ensure that all client records/documentation are submitted or a plan arranged to send them in if the incumbent resigns from this position.
Secondary FunctionsPerform other duties as assigned by the Mental Health Program Manager and/or the Senior Manager of Mental Health. Provide support to administrative and data-related Information Technology department functions.
Minimum Qualifications - Knowledge, Skills and Abilities Required
Bilingual English/Spanish capability is required for this position.Familiarity and skill with indigenous languages spoken in various Latin American countries and populations preferred.Experience working with unhoused individuals or a similar population, and/or with lived experience of homelessness preferred.Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.Ability to work with unhoused clients in the field.Ability to communicate effectively both written and orally with collaborative entities.Maintain neat and professional appearance.Attention to detail and punctuality required; working knowledge of Microsoft Word, Excel, and Internet.Experience working with unhoused persons with co-occurring issues (mental health/disabilities/substances) preferred.Ability to report (verbal/written) in accordance with the law all legal issues that arise in the course of providing services.Professional experience working within a multidisciplinary team.Ability to coordinate the submission of client documentation if unable to work.If in recovery, a minimum of three (3) years of being drug and alcohol free is required.Ability to produce verification of Employment Eligibility and pass a Background Clearance.TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter).CPR and First Aid Certification required within 30 days of employment with the company, and valid Driver’s License and auto insurance required.Must have reliable transportation.
Supervisory ResponsibilitiesThis position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
This position is responsible for working in any and all environments, including homeless encampments, in all areas of Service Planning Area 6.This position will require extensive interaction with unhoused individuals, individuals with severe physical and mental disabilities, and the possibility of individuals with infectious diseases.Exposure to aggressive/hostile clients may occur.Be ready to deal with traumas which may activate latent personal trauma.Must work in conjunction with other collaborative staff members.Communicate with many sources including courts, DCFS, LAHSA, Law Enforcement, and other community agencies.Local automobile travel will be required. You may be required to use your own vehicle and be reimbursed for mileage.Work in noisy environments where adults are free to talk loudly and expressively.Ability to work effectively and produce quality work under pressure.Exposure to weather conditions, noise, moving vehicles, high crime rate areas, odors, fumes, and pollen may occur.
Physical Requirements
The incumbent typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking.
Mental Requirements
The incumbent must be able to perform effectively under unpredictable situations, crises, constant distractions, interruptions, and uncontrollable changes in priorities/work schedules.Ability to process information, think, and conceptualize.Ability to effectively deal with personal trauma that may become activated through the work.
Equipment Used
Computer, photocopier, fax machine, phone, and possible use of program vehicle.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
#J-18808-Ljbffr
Peer Outreach SpecialistDivision:
HOPICSFLSA:
Non-Exempt/Full Time ( 40 hours per week)Supervisor:
Program ManagerPay Range:
$22.00 - $25.00 per hourRevised:
12/01/23
SummaryUnder the supervision of the Mental Health Program Manager and/or Senior Manager of Mental Health, and as part of a multidisciplinary team, the incumbent will provide professional case management services in connection with outreach to, and linkage to resources and services for unhoused consumers who are primarily Central American immigrants, and assist consumers and their significant others in increasing understanding and developing solutions to problems that lead to, and result from being unhoused.
In this specific role, the incumbent will be specifically focusing on engaging unhoused clients in the field, building rapport and trust, and using the relationship to assist clients, who are primarily Central American immigrants, in getting linked to a wide range of services, particularly focused on linkages to a variety of levels of care of behavioral health services and physical health services.
Essential FunctionsEstablish rapport and trust with the community and collect direct feedback to better understand the community’s unique needs and inform the development and implementation of trauma-focused programming.Participate in trainings and collaborate with the Traditional Healer to identify best practices related to engagement, culturally and linguistically appropriate programming, and enhance staff competency overall.Offer Central American, Indigenous, and other Latin communities access to traditional healing practices that support trauma healing and resiliency.Utilize evidence-based case management methods in assessing clients’ immediate needs, their housing situation and needs, and the creation of case management plans to help ameliorate issues that contribute to them being unhoused.Coordinate daily work responsibilities in the field to provide service to clients, complete documentation, attend meetings, and participate in trainings.Coordinate treatment with the multidisciplinary team in the field as part of a homeless outreach effort in Service Planning Area 6.Provide assistance to unhoused clients in the field (e.g., RV, encampments, shelters, etc.).Complete documentation in accordance with the guidelines established for the HOPICS BHS department, including entering all notes, care plans, and outcomes into the appropriate electronic health record system.Link unhoused consumers to culturally appropriate health-related services, other programming, and provide wrap-around case management.Document effectively in accordance with established standards of care on a daily basis.Participate in all required meetings, trainings, collaborations, and multi-disciplinary team meetings within the program.Coordinate program activities to meet contractual agreements, laws, regulations, and funding requirements directly with the Mental Health Program Manager.Participate in weekly supervision (individual and/or group).Assume other tasks as assigned by the Mental Health Program Manager.Provide a significant proportion of services in the field.Coordinate transportation and transport BHS staff and clients using agency provided transportation as needed.Enter appropriate activity into the EHR system regularly.Build rapport with individuals and staff of various community organizations that serve unhoused individuals, families, low-income households, and other HOPICS target populations.Maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS’ Core Values.Maintain regular attendance and files/records on client services in compliance with HIPAA & CFR42 and other funding requirements for auditing purposes.Ensure that all client records/documentation are submitted or a plan arranged to send them in if the incumbent resigns from this position.
Secondary FunctionsPerform other duties as assigned by the Mental Health Program Manager and/or the Senior Manager of Mental Health. Provide support to administrative and data-related Information Technology department functions.
Minimum Qualifications - Knowledge, Skills and Abilities Required
Bilingual English/Spanish capability is required for this position.Familiarity and skill with indigenous languages spoken in various Latin American countries and populations preferred.Experience working with unhoused individuals or a similar population, and/or with lived experience of homelessness preferred.Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.Ability to work with unhoused clients in the field.Ability to communicate effectively both written and orally with collaborative entities.Maintain neat and professional appearance.Attention to detail and punctuality required; working knowledge of Microsoft Word, Excel, and Internet.Experience working with unhoused persons with co-occurring issues (mental health/disabilities/substances) preferred.Ability to report (verbal/written) in accordance with the law all legal issues that arise in the course of providing services.Professional experience working within a multidisciplinary team.Ability to coordinate the submission of client documentation if unable to work.If in recovery, a minimum of three (3) years of being drug and alcohol free is required.Ability to produce verification of Employment Eligibility and pass a Background Clearance.TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter).CPR and First Aid Certification required within 30 days of employment with the company, and valid Driver’s License and auto insurance required.Must have reliable transportation.
Supervisory ResponsibilitiesThis position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
This position is responsible for working in any and all environments, including homeless encampments, in all areas of Service Planning Area 6.This position will require extensive interaction with unhoused individuals, individuals with severe physical and mental disabilities, and the possibility of individuals with infectious diseases.Exposure to aggressive/hostile clients may occur.Be ready to deal with traumas which may activate latent personal trauma.Must work in conjunction with other collaborative staff members.Communicate with many sources including courts, DCFS, LAHSA, Law Enforcement, and other community agencies.Local automobile travel will be required. You may be required to use your own vehicle and be reimbursed for mileage.Work in noisy environments where adults are free to talk loudly and expressively.Ability to work effectively and produce quality work under pressure.Exposure to weather conditions, noise, moving vehicles, high crime rate areas, odors, fumes, and pollen may occur.
Physical Requirements
The incumbent typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking.
Mental Requirements
The incumbent must be able to perform effectively under unpredictable situations, crises, constant distractions, interruptions, and uncontrollable changes in priorities/work schedules.Ability to process information, think, and conceptualize.Ability to effectively deal with personal trauma that may become activated through the work.
Equipment Used
Computer, photocopier, fax machine, phone, and possible use of program vehicle.
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
#J-18808-Ljbffr