Sonesta Hotels
Night Manager
Sonesta Hotels, Chicago, Illinois, United States, 60290
Job Description SummaryThe Night Manager acts as Manager on Duty for the overnight shift, ensuring completion of end of day and Night Audit functions. Overseeing the Front Desk and PBX on the overnight shift, the Night Manager provides operational support to the Front Office with daily overnight tasks and guest services support. This role also involves assisting in preparation for daily VIP Arrivals and Travel Pass Arrivals, and supporting the Director of Front Office / Assistant Director of Front Office as instructed.Job DescriptionPrincipal duties and responsibilities (Essential Functions) include:Ensure end of day process is completed.Manage and perform all Night Audit functions.Handle walked guests and follow up reports following specific standards.Responsible for Overnight Departmental Rounds to assure all Departments are properly operating, assuring staffing, presentation and the usage of Sonesta Standards.Prepare the daily SOX compliance report.Audit Travel Pass arrivals for next day.Review all VIP arrivals assuring proper accommodations, amenities and that all Front Office team members are aware and handle VIPs accordingly.Follow up with Front Office team with any issues or log entries from the prior shift, also adding comments to Daily Management Log.Update guest profiles in all necessary systems to assure that all departmental teams have as much information as possible on our guests.Handle all group arrivals preparations to assure that any specific Front Office operational needs are met and handled correctly.Proactively be aware of all guest arrivals and departures to ensure that sufficient staff are available to service them.Coordinate with Housekeeping to ensure that all arrivals are correctly handled in accordance with early check-in procedures.Promote a positive perception of the company both internally and externally.Support the Front Office team where necessary to ensure that all Sonesta department objectives and standards are met.Ensure the Hotel is always well presented, with reference to cleanliness and maintenance.Anticipate and rectify problems to ensure a guest's wellbeing and satisfaction.Follow correct cash handling procedures.Responsible for the safety of all persons in the Hotel and ensure that all health and safety procedures are adhered to.Ensure that all reports are completed accurately and within the required timelines.Ensure that all reports and guest issues are handled correctly and that any issues or discrepancies are investigated, corrected and reported to the Director of Front Office.Report to managers any items of interest/concern regarding actions by their staff.Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.You will consistently deliver our GUEST model:
T hank everyoneS olve and own all requests/complaintsE stablish/anticipate needsU se eye and ear contact and guest’s nameG reet or welcome everyone, warmly with a smile
Build solid relationships with your colleagues.Treat colleagues with respect and dignity.Other duties and responsibilities may be assigned.Additional Job InformationPay RangeGo Beyond@SonestaHotelsWHO WE AREWe are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:
To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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T hank everyoneS olve and own all requests/complaintsE stablish/anticipate needsU se eye and ear contact and guest’s nameG reet or welcome everyone, warmly with a smile
Build solid relationships with your colleagues.Treat colleagues with respect and dignity.Other duties and responsibilities may be assigned.Additional Job InformationPay RangeGo Beyond@SonestaHotelsWHO WE AREWe are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:
To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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