Inn at Perry Cabin
Director of Rooms
Inn at Perry Cabin, Saint Michaels, Maryland, United States,
About Us:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
We invite you to become part of our Crew at one of the most desirable destinations on the Eastern Shore, Inn at Perry Cabin.
A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore.
As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!
Job Summary:
Responsible for the management and coordination of all departments in the Rooms Division, directing and providing primary leadership to Housekeeping, Front Office, Guest Services, Guest Experience, Valet/Bell Services, Waterfront & Spa. Ensure that the highest caliber of service is being offered to all guests in accordance with the Standards of Service provided by Inn at Perry Cabin and Preferred Hotels and Resorts, so that all expectations are met or exceeded.
Essential Job Functions:
Oversee all areas of the Housekeeping, Front Office, Guest Services, Guest Experience, Valet/Bell, Waterfront and Spa.
As a member of the Executive Team, work closely with each Executive Team Member in achieving hotel’s performance and financial goals & objectives.
Assist in establishing and creating goals and strategies for both the operational and financial success of your division.
Responsible for establishing and maintaining hotel standards.
Comply with all Standards of Service, and ensure Forbes service standards are implemented.
Responsible for crew member compliance with hotel policies and procedures; initiate disciplinary action when appropriate.
Interact in courteous and professional manner with all guests, staff and community members.
Respond in courteous, professional and rapid manner to resolve all guest and staff difficulties.
Maintain safety and cleanliness of work area and ensure safety and cleanliness in all areas of departmental responsibility.
Conduct Managerial performance evaluations, delivering candid and honest feedback.
Perform all other duties as required.
Qualifications:
Minimum of ten years’ hotel experience with at least five years’ experience at the executive level in a luxury brand.
Independent hotel background in a resort destination is also strongly preferred.
College / University degree preferred.
Excellent knowledge and experience with hotel operating systems such as Opera, Resort Suites, Knowcross or similar.
Must be able to work a flexible schedule to include weekends and holidays.
Proven background of guest service excellence and effective financials.
Must be able to read, write, and type in English.
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Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
We invite you to become part of our Crew at one of the most desirable destinations on the Eastern Shore, Inn at Perry Cabin.
A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore.
As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!
Job Summary:
Responsible for the management and coordination of all departments in the Rooms Division, directing and providing primary leadership to Housekeeping, Front Office, Guest Services, Guest Experience, Valet/Bell Services, Waterfront & Spa. Ensure that the highest caliber of service is being offered to all guests in accordance with the Standards of Service provided by Inn at Perry Cabin and Preferred Hotels and Resorts, so that all expectations are met or exceeded.
Essential Job Functions:
Oversee all areas of the Housekeeping, Front Office, Guest Services, Guest Experience, Valet/Bell, Waterfront and Spa.
As a member of the Executive Team, work closely with each Executive Team Member in achieving hotel’s performance and financial goals & objectives.
Assist in establishing and creating goals and strategies for both the operational and financial success of your division.
Responsible for establishing and maintaining hotel standards.
Comply with all Standards of Service, and ensure Forbes service standards are implemented.
Responsible for crew member compliance with hotel policies and procedures; initiate disciplinary action when appropriate.
Interact in courteous and professional manner with all guests, staff and community members.
Respond in courteous, professional and rapid manner to resolve all guest and staff difficulties.
Maintain safety and cleanliness of work area and ensure safety and cleanliness in all areas of departmental responsibility.
Conduct Managerial performance evaluations, delivering candid and honest feedback.
Perform all other duties as required.
Qualifications:
Minimum of ten years’ hotel experience with at least five years’ experience at the executive level in a luxury brand.
Independent hotel background in a resort destination is also strongly preferred.
College / University degree preferred.
Excellent knowledge and experience with hotel operating systems such as Opera, Resort Suites, Knowcross or similar.
Must be able to work a flexible schedule to include weekends and holidays.
Proven background of guest service excellence and effective financials.
Must be able to read, write, and type in English.
#J-18808-Ljbffr