Novus Home Mortgage
Senior Mortgage Tech Support Specialist
Novus Home Mortgage, Brookfield, WI
Summary:
As an Sr. Mortgage Tech Support Specialist, you'll be joining a small and dynamic team that is bringing cutting-edge technology solutions to a fast-growing company. You'll not only be able to help provide exceptional support to Novus's team, but you'll also help research, advocate for, and implement improvements to systems and processes to help elevate the business and user experiences. We're looking for someone with a healthy balance of mortgage industry experience and strong problem-solving/outstanding customer service skills. You should be able to solve problems quickly, but you should also strive to find root causes and prevent issues from recurring. You shouldn't accept "that's the way things are done", but instead you should work to understand the reasons why things are done and identify ways to improve. You should value documenting your successes and solutions, helping to track problems and build a knowledgebase to share with the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responding to and resolving Mortgage Technology tickets within specified SLAs.
• Collaborate with necessary resources to support the users of our mortgage software applications.
• Actively participate in the development of solutions to solve the issues presented by users of our LOS and POS systems.
• In conjunction with the entire Mortgage Technology team support the testing and deployment of vendor updates to our LOS and POS systems.
• Learn and apply best practices in configuration and customization of code in our LOS and POS systems.
• Stay up-to-date with emerging trends and technologies in the mortgage technology software space to suggest improvements and innovations.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications:
• Working knowledge of Encompass (Loan Origination Software).
• Mortgage Industry experience.
• Exceptional customer service skills.
• Strong problem-solving skills and the ability to work in a fast-paced, evolving environment.
• Excellent communication and collaboration skills.
• A proactive attitude and willingness to take on new challenges.
Required Education and Experience:
• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent job experience.
• 5-7 years of hands-on experience as an Encompass support specialist or administrator.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
As an Sr. Mortgage Tech Support Specialist, you'll be joining a small and dynamic team that is bringing cutting-edge technology solutions to a fast-growing company. You'll not only be able to help provide exceptional support to Novus's team, but you'll also help research, advocate for, and implement improvements to systems and processes to help elevate the business and user experiences. We're looking for someone with a healthy balance of mortgage industry experience and strong problem-solving/outstanding customer service skills. You should be able to solve problems quickly, but you should also strive to find root causes and prevent issues from recurring. You shouldn't accept "that's the way things are done", but instead you should work to understand the reasons why things are done and identify ways to improve. You should value documenting your successes and solutions, helping to track problems and build a knowledgebase to share with the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responding to and resolving Mortgage Technology tickets within specified SLAs.
• Collaborate with necessary resources to support the users of our mortgage software applications.
• Actively participate in the development of solutions to solve the issues presented by users of our LOS and POS systems.
• In conjunction with the entire Mortgage Technology team support the testing and deployment of vendor updates to our LOS and POS systems.
• Learn and apply best practices in configuration and customization of code in our LOS and POS systems.
• Stay up-to-date with emerging trends and technologies in the mortgage technology software space to suggest improvements and innovations.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications:
• Working knowledge of Encompass (Loan Origination Software).
• Mortgage Industry experience.
• Exceptional customer service skills.
• Strong problem-solving skills and the ability to work in a fast-paced, evolving environment.
• Excellent communication and collaboration skills.
• A proactive attitude and willingness to take on new challenges.
Required Education and Experience:
• Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent job experience.
• 5-7 years of hands-on experience as an Encompass support specialist or administrator.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)