Assistant Director of Fraud Prevention

Job Description

Rockland Trust is seeking Assistant Director of Fraud Prevention to join the Fraud Prevention team. The Fraud Prevention team coordinates day-to-day implementation of the banks enterprise-wide fraud prevention efforts. Our program is designed to ensure protection of our customers and the bank from illicit actors who exploit banking services with nefarious and criminal intent. Our Fraud Prevention team protects our customers and the bank from losses. The Fraud Prevention team also develops and/or assists in the development of appropriate policies and procedures, including those designated to assist the business units to conduct appropriate due diligence and to prevent, detect and report fraudulent and suspicious activity.

Responsibilities

Duties & Responsibilities to contribute to the bank's overall strategy and risk profile include:

• Team Leadership: Lead a team of highly skilled Fraud Prevention Investigators, providing training, coaching, and mentoring. Establish performance metrics and conduct performance reviews to ensure team excellence and effectiveness.
• Regulatory Guidance: Deliver expert regulatory guidance and policy interpretation for all aspects of the Fraud program. This includes staying current with state and federal regulations, evolving regulatory standards, banking practices, and emerging risk management techniques.
• Investigative Expertise: Demonstrate exceptional investigative and analytical skills. Formulate and clearly articulate well-supported rationales behind investigative actions and decisions while adhering to departmental procedures.
• Judgment and Compliance: Apply independent and professional judgment when reviewing fraud alerts and cases, ensuring compliance with all policies, procedures, and regulatory requirements. Monitor and escalate concerns related to alert aging and inform management of all active cases requiring escalation.
• Liaison and Support: Act as a key liaison with internal audit teams, external auditors, and regulatory examiners, facilitating seamless audits and compliance reviews. Provide strategic support and guidance to business units, law enforcement, external financial institutions, and customers on all fraud-related matters.
• Strategy and Implementation: Spearhead the development and implementation of innovative fraud prevention strategies and risk mitigation initiatives. Oversee the creation and delivery of comprehensive compliance training programs and ensure internal and external reporting mechanisms meet the highest standards of accuracy and effectiveness.
• System Evaluation: Lead the evaluation and enhancement of automated financial crime detection systems. Identify potential vulnerabilities, implement strategic solutions to mitigate compliance risks, and ensure systems are up-to-date and effective. Manage the development and testing of system enhancements.
• Business Continuity: Ensure that Business Impact Analysis (BIA) and Business Continuity Plans (BCP) are regularly reviewed and up-to-date. Assist with annual model validations and application assessments.
• Compliance Assessment: Conduct thorough assessments of departmental compliance with regulations and procedures. Produce and present detailed reports to senior management, demonstrating accuracy and thoroughness in addressing compliance and operational issues.
• Process Improvement: Identify and drive enhancements in policies, procedures, and processes to optimize efficiency and effectiveness. Stay informed of regulatory changes and reputational risks, integrating this knowledge to refine and advance investigative and regulatory processes.
• Additional Duties: Perform other duties as assigned to support the overall effectiveness of the department and the bank's strategic objectives.

By prioritizing both the strategic and interpersonal aspects of the role, you will contribute positively to team engagement, foster a collaborative and supportive environment, and ensure high levels of morale within the department.

Qualifications

Required Skills & Experience:

• Associates or Bachelor's in Criminal Justice, Business, Finance, or a related field is required. An advanced degree or professional certification in Fraud Prevention, Risk Management, or a related field is highly desirable.
• A minimum of five years of experience in fraud prevention, financial crimes investigation, or a related field, with at least two years in a leadership role within a financial institution.
• Ability to lead and mentor high-performing teams, including establishing performance metrics, providing strategic guidance, and fostering a collaborative and high-morale work environment. Experience in driving organizational change and enhancing team engagement in a dynamic setting.
• Knowledge of federal and state regulatory frameworks, industry standards, and best practices related to fraud prevention and financial crimes. Proven ability to interpret and apply complex regulations to ensure comprehensive compliance and effective risk management.
• Outstanding written and verbal communication skills, with the ability to effectively present complex information and recommendations, while acting as a liaison to senior management, regulatory bodies, and other stakeholders.
• Exceptional investigative and analytical skills, with a proven ability to analyze complex financial data and identify patterns of fraudulent activity. Strong capability to formulate and articulate well-supported rationales and recommendations based on detailed analysis.
• Experience in leading high-impact projects and initiatives, including the development and implementation of comprehensive fraud prevention programs and compliance training. Proven ability to manage multiple priorities and deliver results in a fast-paced, high-pressure environment.
• Advanced proficiency in MS Office applications, including Outlook, PowerPoint, Word, Excel, with the ability to leverage these tools effectively for comprehensive data analysis, presentation development and professional communication.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Colleagues who work 20 hours or more per week are eligible to participate in our health insurance program. Other benefits include: Competitive compensation with performance incentive awards, Dental Insurance, a 401K and DC Plan for your retirement, Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.