Payment Processing Supervisor

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

The Payment Processing Supervisor will work with the Payment Processing Team in providing critical services for accurate, timely, and efficient processing of all customer loan payment transactions, loan fees, and adjustments while executing all necessary internal control procedures.

Outcomes and Activities:

• This position will work onsite at an assigned office work location.
• Lead Interface: Actively address any issues that come into the department via internal or external requests.
• Performance Management: Effectively train, cross train, develop and mentor direct reports.
• Metrics: Support Balancing Team efforts to maintain oversight of all department scorecards, hourly bonus metrics, and ensuring balancing is accurate and completed daily.
• Effectively communicate: Ensure that all team members are abreast of current state of the department and organization.
• Consistently and efficiently lead a team of 6-8 individuals to exceed all goals.
• Effectively coach, mentor, motivate and communicate through change.
• Actively identify process improvement opportunities.
• Make effective decisions and review/monitor daily Payment Processing activities.
• Review accounts to ensure accuracy of processing.
• Professionally and respectfully assist and interact with customers and team members.
• Perform thorough research analysis on all transactional and analytical issues.
• Support manager with ad hoc projects.
• Support additional Payment Processing and Balancing Team requests.
• Assess team member performance and implement action plans.
• Motivate others to achieve goals.
• Manage conflict resolution.
• Create a climate where people can do their best and can motivate all kinds of teams.
• Document account notes clearly and efficiently.
• Work independently and in a team environment.

Knowledge and Skills:

• Transaction processing experience.
• Experience in a payment processing and cash balancing environment.
• Be detail oriented and demonstrate problem analysis and problem resolution skills.
• Communicate throughout the levels of the organization and recommend improvements when necessary.
• Be professional, personable and respectful with our consumers.
• Effective at providing feedback to improve the performance of your team.
• Effective at assessing people inside and outside of the organization to ensure you have the Right People.
• Remain positive, professional, determined, calm and focused when faced with challenging situations.
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
• Be organized and capable of meeting all deadlines.
• Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
• Be receptive to ongoing feedback aimed at improving the performance of you and your team.
• Work in a fast-paced environment.

Requirements:

• Minimum of 3 years of payment processing experience.
• Minimum of 2 years of experience in a leadership/supervisory role.
• Prior customer service experience in banking or finance.
• Proficient with Microsoft Excel.
• Speak clearly, professionally and articulately.
• Operate office equipment (copy machine, fax, telephone, mouse and keyboard, and ten-key adding machine).

Preferred:

• Bachelor’s degree.
• Proficient with Access.

Targeted Compensation: $65,000 - $80,000 base salary + an annual bonus plan.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click

for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.