Siemens
Service Manager Field Services Mobility Customer Service
Siemens, Chicago, IL
Pioneering in America, from the first mile tothe last. This is what drives us.
For more than 160 years, Siemens has been an integralprovider of infrastructure, electrification, and transportation solutions inthe United States. Rail systems must do one thing above all: run. With modernmaintenance solutions - from diagnostics to data-based action recommendations,from quick delivery of replacement parts to strategically planned modernization- we ensure your systems' highest reliability and availability: 100%Reliability. We are constantly developing new, intelligent mobility solutionsthat increase the availability of infrastructure for the society, optimizeroute usage and create a new quality of travel.
Good service means we are there for our partners andcustomers when they need us - and beyond. That is because we define ourselvesby what we do. Every day, every hour, every minute. We help our customers movethe world.
Position Overview:
Siemens Mobility is GROWING and seeking to fill a newposition of Service Manager - Amtrak. Weare seeking an individual with Rail Industry maintenance experience to fillthis role. This position will be basedin Chicago and will support Siemens SC-44 and ALC-42 fleets
As the Service Manager you will support Technical Supportteams to deliver the objectives of high standards in safety, performance, andreliability per the various Technical Support and Spares Agreements (TSSSA).Specific targets are to be aligned with the respective Siemens Project Managersof these TSSSA's. You will also develop strong and successful relationshipswith aligned customers' key stakeholders. Working with and supporting Siemens Field Service team to align with theobjectives of the RAMP organization who have the overall fleet reliabilityresponsibility.
What your day-to-day will look like:
To thrive in this role, you have:
Why you'll love working for Siemens!
Applicants must be legally authorized foremployment in the United States without needing current or futureemployer-sponsored work authorization.
Siemens offers a variety of health and wellnessbenefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position in Chicago, IL is$108,400-$146,600. The actualsalary/wage offered may be lower or higher depending on budget and candidateexperience, knowledge, skills, and qualifications.
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#LI-Onsite
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you're unable to complete the form, you can reach out to our AskHR team for support at [redacted]. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
For more than 160 years, Siemens has been an integralprovider of infrastructure, electrification, and transportation solutions inthe United States. Rail systems must do one thing above all: run. With modernmaintenance solutions - from diagnostics to data-based action recommendations,from quick delivery of replacement parts to strategically planned modernization- we ensure your systems' highest reliability and availability: 100%Reliability. We are constantly developing new, intelligent mobility solutionsthat increase the availability of infrastructure for the society, optimizeroute usage and create a new quality of travel.
Good service means we are there for our partners andcustomers when they need us - and beyond. That is because we define ourselvesby what we do. Every day, every hour, every minute. We help our customers movethe world.
Position Overview:
Siemens Mobility is GROWING and seeking to fill a newposition of Service Manager - Amtrak. Weare seeking an individual with Rail Industry maintenance experience to fillthis role. This position will be basedin Chicago and will support Siemens SC-44 and ALC-42 fleets
As the Service Manager you will support Technical Supportteams to deliver the objectives of high standards in safety, performance, andreliability per the various Technical Support and Spares Agreements (TSSSA).Specific targets are to be aligned with the respective Siemens Project Managersof these TSSSA's. You will also develop strong and successful relationshipswith aligned customers' key stakeholders. Working with and supporting Siemens Field Service team to align with theobjectives of the RAMP organization who have the overall fleet reliabilityresponsibility.
What your day-to-day will look like:
- Responsible for supporting the AmtrakMaintenance Manager and the Field Services team. The Sites and the Field Service team helpsupport appropriately to meet the demands placed on them from the TSSSAagreements.
- Develop relationships within Siemens to ensurethere is the needed support from projects, engineering, materials RAMP for theAmtrak Field Service team.
- Promote positive collaborative relationshipsacross the team, with customer, RAMP, Projects, Materials departments.
- Adopt continuous improvement mentality in howthe Amtrak Field Service can operate more efficiently, effectively and drivingincreased customer satisfaction for the fleets assigned.
- Provide feedback to team regarding performance,quality, and productivity issues.
- Help coordinate performance, training, andcareer development of field technicians.
- Promote to ensure best practices are sharedbetween sites and shared with other teams.
- Providing equipment or tooling for specializedinspections.
- Tracking & work order generation andsupport for events required by OEM.
- Support in analyzing symptoms, troubleshootingand diagnosing problems.
- Support in materials call out & missingpart numbers.
- Assist in documentation of reported problems& remedies ensuring their communication.
- Using major/complex repairs as opportunitiesfor impromptu demonstrations for Siemens / Amtrak learning opportunities.
- Provide technical expertise to supportinvestigations, performance monitoring and fleet improvements.
- Support Version control for FMI's, Material,Software.
To thrive in this role, you have:
- High School Diploma/GED.
- Minimum of three years of comparable workexperience to include rail industry.
- Experience working in multi-functional teams ina rail environment.
- Well-demonstrated written and verbalcommunication skills.
- Prior application of continuous improvementtechniques and principles.
- Detailed technical knowledge, theoretical andpractical operation of the system and components of rolling stock vehicles.
- Solid understanding of maintenance management,familiarity with the locomotive industry, equipment, terminology, andregulatory obligations.
- Demonstrated leadership, ability, andinitiative.
- Familiar with PM[redacted], Project ManagementProfessional (PMP)®, or other Project Management methodology and terminology.
- Familiarity of OSHA Law and Regulations and theCode of Federal Regulations CFR-49.
- Setting you apart from others would be a Bachelor'sdegree in mechanical or electrical field of study. In lieu of bachelor's degree, a combinationof education and relevant work experience within the rail industry will beconsidered as well.
Why you'll love working for Siemens!
- Freedom and healthy work-life balance- Health,Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1.
- We believe that each member of our team isaccountable for making decisions, solving problems, and taking actions thatcontribute to long-term impact and financial success.
- We do the right thing. We stand for greeninnovations and meaningful solutions with impact on customers, ecosystempartners, society, and environment.
- We are front-runners in digitalization andbuilding platforms. Therefore, we are hiring ambitious forward-thinkers whowant to have a real impact.
- Employee perks anddiscounts in addition to our 401k match and generous Paid Time Off.
Applicants must be legally authorized foremployment in the United States without needing current or futureemployer-sponsored work authorization.
Siemens offers a variety of health and wellnessbenefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position in Chicago, IL is$108,400-$146,600. The actualsalary/wage offered may be lower or higher depending on budget and candidateexperience, knowledge, skills, and qualifications.
#LI-LS1
#LI-Onsite
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you're unable to complete the form, you can reach out to our AskHR team for support at [redacted]. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.